Booking with Wecasa was a serious mistake—one that left me angry, exhausted, and genuinely unsettled. The way they operate is not just incompetent, but deeply unethical and potentially unlawful. They fail to disclose key service details upfront, only revealing crucial information after they’ve taken your money. When confronted, they lie, deflect, and gaslight customers, refusing to take responsibility for their own deceptive practices. Their so-called “customer service” is nothing more than a string of excuses, contradictions, and empty promises. What’s worse, their internal processes are so disorganized and secretive that I have serious doubts about whether their “responsible department” or “legal team” even exists. Given how they blatantly disregard consumer protection laws, I wouldn’t be surprised if regulators start looking into them soon. But the most disturbing part? Their complete lack of concern for customer safety. The way they handled my situation was so reckless, so dismissive, that I was left wondering just how bad things could have gotten if I hadn’t spoken up. Even now, I feel shaken by the experience. I wouldn’t just warn against using Wecasa—I’d urge you to avoid them at all costs. If you book with them, you are taking a risk—with your money, your time, and potentially even your safety. There are plenty of reputable companies out there. Wecasa is not one of them. EDIT - after Wecas’s response: I’m sure that many reading Wecasa’s reply don’t need me to point out their transparent attempt to gaslight further by framing this as a gender discrimination issue, rather than acknowledging their failure to provide key information upfront. Despite me clearly explaining my safety concerns—especially as a survivor of sexual abuse—Wecasa continues to ignore this entirely and instead attempts to paint me as discriminating against men. This is not about capability; it’s about safety and a customer’s right to make an informed choice. I have brothers and nephews who can clean better than me, and I find it offensive that Wecasa would reduce this to a gender debate rather than owning their failure to disclose key service conditions properly. The most telling part? Instead of recognizing that women should have the right to decide who enters their home, Wecasa thinks it’s appropriate to deny that choice, mislead customers, and then try to shame them when they raise valid concerns. A truly ethical company would have acknowledged its mistake, improved its booking process, and ensured customers felt safe in their own homes. Instead, Wecasa continues to double down on dishonesty, manipulation, and outright gaslighting. Their response only reinforces my original warning: Do NOT book with Wecasa.

Amazing service. The cleaner arrived early, despite the short notice and checked she understood what my priorities were. Everything was done to a very high standard. It was smooth and problem free.

The cleaner I found through Wecasa was excellent, I will definitely be using her again

I would like to share with my sad experience with Wecasa. I work on Wecasa as hairdresser. Wecasa doesn’t protect the rights of hairdressers. There are a lot of clients who want to get services for free, so they specifically write a complaint on the site to get their money back. Wecasa does not resolve conflicts, does not try to listen to both sides. Therefore, it withdraws your money without your consent and threatens to close your account without any reason. I’m not recommend this app.

Convenient

Last minute cancellation and no compensation being offered. Poor customer service who cannot find solution for their customer

Great service

Just out of this world

I booked a beauty appointment via wecase. The lady arrived well before time, was punctual cleana dn client friendly. Everything was very smooth from start till end. I would highly recommend!

The cleaner did an excellent job for a good price.