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Kim Ellis

20 April 2024, 22:53

  • GB

Hairdresser. Great service and very quick to respond…

Great service and very quick to respond to your message.

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Dionysia

20 April 2024, 21:58

  • GB

Great

Great! All perfect! The lady who came to help us was very good in her job and friendly!

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Stella Liu

18 April 2024, 06:23

  • GB

Deeply Disappointing Experience with Wecasa Housekeeping Services

I regret to report that my experience with Wecasa housekeeping was far from satisfactory. The service was plagued by numerous issues, and the resolution offered by the company has been inadequate. Unprofessional Service: The housekeeper assigned to my apartment refused to perform basic cleaning tasks and displayed an overall lack of professionalism. She was frequently on her phone, arrived late, and left early, all while neglecting significant cleaning duties. Misleading and Inaccurate Responses: The feedback from the housekeeper that was relayed by Wecasa did not match the reality of the situation. Claims of unavailability of basic cleaning equipment were false, as all necessary items were provided and accessible. Moreover, assertions regarding a supposedly clogged toilet, which she allegedly unclogged, were completely untrue. Poor Quality of Cleaning: The actual cleaning that was done left much to be desired. Not only were dishes improperly loaded into the dishwasher, resulting in additional work for me, but a mirror was left dirtier than before the cleaning session. Inadequate Resolution: The response from Wecasa was to offer promotional codes for future services. As someone who has lost faith in their ability to deliver quality service, these codes are useless to me. Despite my clear dissatisfaction and request for a reasonable monetary refund, the company has declined to provide an appropriate resolution. Given these experiences, I cannot recommend Wecasa's housekeeping services. The lack of professional service and the inadequate response from their team have led me to conclude that this company does not uphold the standards of customer service and quality that are essential for trust in such services.