We had a really positive experience, from receiving it in the mail to dropping it off at the LAX airport. Great speeds, good customer service and great staff. We will certainly be back for this product.

First time to rental this hotspot in Europe trip, Excellent!

Connectivity was relatively decent throughout the entire rental period. There was a period of connectivity issues on the last day of the rental period. Never was able to resolve the issue until I got to the airport. I will still use their service the next time I visit.

Easy peasy all the way around! Turned it on, put in the password and went on my way. Having wifi all the time was a blessing with navigation!

Fairly good value for the cost, though "Unlimited" data is certainly not that. We got an "FUP" error at one point in our trip, and the data ceased. We were under the impression that it slows down. Told we had to wait to "reset". This should've been documented and supported much better. They need to move the small print into big print, and I dont like having to do tech support on gear that is supposed to work - no mention of the error in their skimpy support papers. We had to call in. In several places coverage was spotty or not existent and we had to wait some amount of time for better coverage - this was expected though.

Always had a great connection!!

Great product!

The wifi service worked perfectly in Japan. The staff was easy to work with. They were flexible in scheduling the pickup of the unit. I'll be using their service again in the future.

Went to Paris for a week and while it was great to have enough the wifi hub with us, the dang thing would say there was an error and I had to restart it. Then when that wasn't going on the signal strength would say max 4g but it took forever for anything to load. Now it is not like I was in the middle of nowhere, I was in Paris downtown so a really good signal was to be expected. I may have had a bad hub, but I'll never know.

It was easier than expected and kept my cell phone and laptop on wifi throughout my trip to Australia. Even while I was out on the Great Barrier Reef.