Reposting my review with an update as a new item that was gifted arrived much faster than the initial one. And as the time period was 2-3 weeks, not 1 month. Delivery was very slow on the first item. They have a UK registered company name and address or PO box so can say it's a 'UK' co. - but the product is shipped from overseas (which would be fine if this was made clear up front and factored into the delivery time, however it wasn't). I asked for a refund during the process because it was taking so long, and they just offered money off the next purchase. It did arrive, but I would have rather had a refund in that time. The chicken tumbles and makes noise but it doesn't roll on it's own unless you or a cat pushes it. It does say this in the description but the video of cats playing with it that appears on their site makes it look like the USB charges a motor that means it could move on it's own without a push - it doesn't. Cat likes the snake that was sent after this so overall the experience was OK but am still not certain that would order from them again.

I was always kept informed about my purchase from the seller. Also the purchase I got was what I was looking for well made and sturdy.

A superb experience from start to delivery. A very professional company to deal with. The product a dog harness which is personalised is very good quality. I shall purchase from this company again, just brilliant

Product good but delivery took rather a long time

Great products and brilliant customer service from Cheska. Had to return one product and order a different one-all done smoothly. Will use again for sure

Unable to get update on my order don’t answer emails can’t tell me if order dispatched or not ….disappointed with experience and no idea if product will arrive

I was looking for a dog harness and this company appeared and looked good so I decided to buy from them and really glad I did.

I brought two large size strong dog harnesses. They're great products, good quality and very good value. Had regular updates on the progress of the delivery in a quite amusing format. Greyhounds Alfie and Orla love them.

Perfect fluffy beds for our cats. Bought one for each of them but often, especially on a chilly day, they can be found snuggled together in one 😻😻

There was quite a delay to my order and I understand that sometimes these things can happen, especially over a busy period like Christmas. During the process PlayPaw kept me updated and I felt that they genuinely cared about the delay, offering me a refund to delivery costs etc. Shows how great customer service can turn a negative into a positive. When my items arrived I was really happy with the quality of what I’d ordered, so well worth the wait!