My prescription was cancelled after i wanted to change pharmacies from Ontario to quebec Sens i am living in Quebec and now there is no response

Love the brand... But the app NEVER works....

They are okay, but advertising "free" shipping and then charging an ENORMOUS filling fee ($10), is disingenuous. They weren't able to find a generic for a regular medication that every other pharmacy could. Makes me wonder how often they pull this & make more money off the patient. I used them for a couple months and I wasn't satisfied. The wait was mediocre, the service was fine but annoying and they sent far too many messages and "reminders" to refill were intrusive. If you are homebound and absolutely need to order in, go for it, but over-all, you have better value even at an "expensive" pharmacy like Shoppers.

EDIT: After this review I was promptly contacted and all the issues have since addressed. Sad that it took a review to get the follow up BUT I am impressed with how quick they have been since and seem sincere in their promise to remediate the situation. I have updated my review since. Hit or miss service. I’m out of a prescription and trying to get more filled. Now out of the woodwork all these issues are preventing me from getting meds. Lack of communication, suddenly having insurance problems. Meanwhile I got a prescription a month ago. Seriously debating switching back to shoppers. Was a pain to go in, but at least it was reliable good service.

I will say that the customer service is excellent. But.. big but! Going through Livewell, I was not able to get a price for the prescription in advance order being processed and despite online reference and marketing that they would to be comparable or less, the prescription at Costco is $437 vs $503 at Pocket pills.. for easy reference, 15% more or approximately 800 dollars a year. I will be switching to my local pharmacy immediately upon the completion of this now non-refundable order.

My wife had medication for a UTI, everything was fine until they told me it would be a day or two to get the medication delivered. Due to the nature of her illness I requested that they send me the script instead so that I could have it filled sooner. They hung up on me. And then when I called back they wouldn’t discuss the case with me due to “confidentiality.” And when I pressed them they agreed to send my wife’s medication to a pharmacy and actually sent it to the wrong one. If you’re going to cry confidentiality on someone because they’re trying to speed up the process for a loved one then at least adhere to your own stupid rules instead you sent her file info and prescription to the wrong pharmacy. Totally unacceptable and do NOT worry we will never be back. Keep your copy paste response to yourself; I had requested to speak to a manager and they let the phone ring ONCE before hanging up just to make it look like they called. Pathetic business practices, pathetic management and a pathetic slow and outdated service. Never ever again.

Great service. Good communication. Makes life simpler and delivers right to my door. If I’m at a different address for a bit, they accommodate and ship where I need it.

I loved this service in the beginning. Prompt calls, home delivery. But something has changed for the worst. No home delivery now and using Canada post? Delayed medication delivery time. Not impressed and will be deleting this service

How do you delete your account?

UPDATE: Super long rant but hopefully helps someone! After a lukewarm experience with Pocketpills my first month, I decided I’d see how another month would go, hoping the initial issues would be smoothed out. Unfortunately for me, the problems got worse and even a bit deceptive. After ongoing and repeated communication via text explaining my medication had always been 100% covered, I continued to be charged. In fact, I was charged in between refills for medication I didn’t need and couldn’t refill so early (I was refunded in these cases). When I finally was ready and in need of my medication and requested my refill, I was charged again. After calling and speaking with customer service and explaining: this medication has always been covered; my physician and I specifically researched my coverage for this medication before it was prescribed to ensure I could afford it; and finally sending screen shots of the medication in my medical coverage app showing “100% coverage”… I was still told it wasn’t covered but she’d call my provider just to check. I was called back and still told the medication isn’t fully covered AND “oh, btw that other very expensive medication you need that you have had special authority for from your Dr, yeah the special authority just magically expired” so you’ll need to pay for that out of pocket. I’ll be honest, at this point I genuinely thought I had lost the plot and was entirely in the wrong. I’m neurodivergent and suffer from fairly complex mental health challenges so I really began questioning my memory… thankfully I was skeptical enough and decided to actually call my provider to get the information myself. Well, well, well… Yes, my medication is 100% covered. What is not covered and what was never explained or even hinted at was the fact that the charge I was getting for this medication is Pocketpills pharmacy premium dispensing fees. It wasn’t outlined on any receipt I could find either. See, I am no pharmacist, and I’ll assume anyone reading this probably isn’t either. I’ve had medications with Walmart, shoppers, London drugs, and even a family owned mom and pop place. Never has medication been one price here and a different price there. It just is what it is. So while totally legal to charge more, it’s not the norm (at least in my experience). The worst part is, had Pocketpills just been forthcoming about this added cost from the beginning, I wouldn’t have cared. I’m happy to pay for the convenience of not having to stand in line under fluorescent lights in Walmart. What I dislike immensely is the unnecessary waste of my time with texts, calls, and emails trying to figure this out and believing I had made a mistake. And the disappointment in realizing this attempt to simplify my routine was a fail. I also learned that I did and still do have a special authority for my other medication and it does not have an expiration date of any kind. And after finding this all out today, I decided to wait to receive my current order of meds and PROMPTLY take myself back to Walmart (also known as my personal hell) and have my medication dispensed there. Any pharmacy willing to mislead a customer over the cost of life saving medication in order to not simply admit their hidden or inflated fees is potentially one capable of doing a lot worse. Any pharmacy willing to see a customers special authority medication coverage for hundreds of dollars randomly vanish and just shrug without any effort to figure out why, really doesn’t care. My anger and frustration here is truly less about me but more so about the vulnerable people who maybe can’t or aren’t able to ask questions and do their own follow up. I have an elderly person in my life with severe COPD and a modest income — extra charges or misplaced coverage could literally be the difference between paying to breathe with meds or buying food. Oh, and the cherry on top? Even though the exact same medication was delivered to me last month and left at my door, I now have to be at home to sign for the package between 9am and 1pm tomorrow. Guess who’s missing an entire day of pay and losing hundreds more dollars on a medication that’s… 100% covered. Yay!