I hired the coach company for a Christmas party in Kent, the company was very good and communication was excellent. The company sent me emails and text msgs to confirm the booking and to give me information about the driver which i thought was very good. The driver was very professional and very friendly. The service was excellent all round.

We booked with Coach Hire this year for our company Christmas party. Considering the fact I had accidentally not told the company to collect us from a specific shop (I just gave them the address), the coach driver ended up at the wrong end of the street, he was still jolly and so lovely, an asset to the company! The coach driver we had the year before with a different company was so awful, and really mean. So, it was great to have a coach driver that was really nice, chatty and got us all there in one piece. It suited us down to the ground and very competitively priced. Will definitely book with this company in future.

I have used this company before and they were spot on, however on this latest journey the driver had got the pick up details wrong. However both drivers were really nice. The coach itself left something to be desired. It was supposed to be an executive coach and for the price I would have expected it to be, but it wasn't! There was chunks missing from some of the seats and it was more like a school coach with no legroom at all. I didn't hesitate in using this company again, but after this latest experience may think again.

The coach driver was half an hour late. When they did arrive the coach that turned up did not appear to be an executive coach as booked. There was sick on one of the seats and the toliet had a not so nice smell too it. We paid a lot of money for this and would have expected at least a clean coach and as specified when booked.

Good booking process. Reassuring confirmation emails and text messages. Supportive and kindly quiet support from driver Chris. First class. Special thanks to Chris.

Would definitely recommend as the driver was very patient and drove us all safely there and back. One passenger even lost a phone on the coach and the driver kept it for us to pick up. Great service from ordering the coach to going on it! Thanks

Perfect service, great drivers, couldn't fault it at all. Would recommend and use again. Thank you

We shopped around various different coach companies before deciding to go with Coach Hire. We ordered a 25-33 seater coach and the price was the most reasonable compared to the other local companies we tried. Their service on the phone was wonderful, they talked through the different options and offered competitive prices to meet our needs. After receiving a quote from them by email they waited patiently and professionally for us to respond (unlike some other companies which left upwards of 10 messages on our answering machine chasing the quote!). Emails were exchanged regularly up to the event to ensure all the details were correct and the drivers details were given to us on the day of the event so we could keep in contact. The only downside was that the coach arrived almost half an hour late on the pick-up day due to bad traffic and road works. I'm unsure whether this could have been foreseen and planned for given that traffic on Fridays is always a nightmare but the driver did call promptly to apologize and was very polite and friendly on arrival so we couldn't have asked for more. Pick-up for the return journey was very prompt and driver even allowed for an unplanned stop to let some people off early which was very kind. Well done Coach Hire! We will use you again.

The office isn't open at weekends so if they have made a mistake then you can even talk to anyone! They got my booking wrong and blamed it on me and was given no apology or gesture of good will. Initial service was good but a mistake was made and they made no effort to rectify! would not use again shocking customer service

Disappointed the quoted price wasn't held for 7 days as per their terms. An increase of almost 25% on day 7 caused huge problems for our group. On the plus side, vehicle arrived early and very pleasant driver. Limited London, and local, road knowledge was not good as there were plenty of traffic problems. All in all though the driver tried his best