Verified
Billing issue fixed
Billing issue fixed. After using their free indicators on TardingView I purchased a 30 day risk free subsrciption. I liked their 2 primary products PAC and Signals & overlays. I canceled their service on the 25th day, not because I did not find value in it, but I just wanted to give a try. After 4 months, upon reviewing my credit card statements for something, I realized I was not given credit as per their policy. Took screenshot of my statements, and I brought it to the notice through support email on a Sunday night. UUNBELIEVABLE. By the time i got up they said they would give me a refund right away. I believe, their intention was not hold my money. It may be a technical issue. Good job LuxAlgo, keep up the good work.
Verified
Prompt and courteous!
Prompt and courteous!
Verified
I used it some month
I used it some month. Here there is no added value compared to the free stuff on Tradingview. SAFE YOUR MONEY!!!!
Verified
5 from 5
The guys at luxalgo were extremely promt and efficient when it came to helping me out. Customer care is 5 from 5.
Verified
Just say one word grate indicator
Just say one word grate indicator And honest owner
Verified
Garbage on lower time-frames
Garbage on lower time-frames. I paid up because they announced their back tester saying it was "an industry best". It doesn't work! I told them about the incorrect results from the back tester and they asked me to send them a video of my work showing that it produces incorrect results. Then they asked that I send them screenshots proving it doesn't work. I did both and they refused to respond. I asked for a refund given that what I bought clearly was faulty and they told me to go pound salt. They don't provide refunds after 30 days. But, it took me over 30 days to PROVE to them that their products don't work. I will NEVER do business with this crappy company again.
Verified
thanks to phoenix the customer service…
thanks to phoenix the customer service member to resolve my issue quickly,
Verified
Nice indicator
Nice indicator
Verified
working fineeee
working fineeee
Verified
Excellent service
Excellent service. I had a problem with hiring and was promptly attended to.