well organised, excellent communication from start to finish....

Well organised, good support from Charlotte and Tanya

Great service gave an unforgettable weekend

We had a great weekend, the staff are brilliant while travelling and there would definitely do this one again. Definitely a 5* trip.

Coach driver from Silverstone ‘lost’ his way from the track en route to the Northern Belle. Appalling customer service from two inexperienced young female staff on a coach of 100 people. Very embarrassing and unsettling experience with customers getting aggressive and it took 3 male customers with sat nav and were with all to get us beck to the train station, very late. All the while we were unsure if the train would wait and resulting in a fractious journey, a rushed table service which completely ruined the day. My client with me could not believe the ineptitude of Imperial staff. Complained and eventually got a response from a female executive with a civic title which was rude and dismissive. No effort at all to understand how our day was completely spoiled. Have made it clear that whilst I do understand plans sometimes go awry, the true worth of a company is how good and how quick they are to make amends or put things right. This event was was almost 7 months ago! With the hundreds of event co’s operating and the huge profit margins, why would I want to use Imperial? Imperial executives should read their trip advisor feedback very carefully; there is much to learn.

The company were not helpful. They did not direct us to the correct location and when we needed their assistance, we could not find them during the holiday.

Absolutely class service start to finish.

The staff are very good The process is very challenging

Our party of 10 enjoyed a very well organised trip to the Rugby World Cup in October. Chloe from ICE was central to arranging the trip, communicated very well and proved to be very responsive to any queries we had. Chloe has subsequently kept us well informed of any further events that may be of interest to us.

Very well tailored to my needs/ likes. Chloe makes an effort to understand my favourite things & offers me unique events which suit my lifestyle perfectly