Ordered grill plates for my BBQ. Was emailed that day that they were not in stock and if I would like to proceed with order, as it may take a week. I was happy to wait and it only ended up being a 3 day wait till they were shipped. Unfortunately I ordered the wrong size as I did not know my bbq came in two different sizes. I emailed them and received a quick reply stating I could exchange them and pay the difference for the larger size. I dealt with 4 different people at the BBQ Store for ordering, exchange and payment etc online or on the phone and was provided prompt and exceptional service from all of them. No run around or excuses just straight forward service and have no problem in recommending them.

Friendly service, good prices, good products

Excellent price and easy to purchase

Napoleon BBQ I recently bought a Napoleon BBQ, the team were incredibly helpful, great communication on the phone, email and in person, incredibly friendly, and I got a best in market price. Great service, I would highly recommend, thank you.

Fast and good product.

Very happy with my purchase. The staff were very friendly, helpful and knowledgeable about their products and services Thanks again guys

awesome experience

Quick. Simple. No muck arounds

Great store, prices are competitive, and they ship super quickly. Very happy

Easy ordering and good delivery