I ordered my sink unit online and was sent an e-mail saying my order was being processed and I would receive an e-mail to notify me when the delivery of the item would take place. A few days passed and I received no e-mail so I had to contact customer services by e-mail and telephone and then I was given a date that the item would be delivered. I received a phone call from the pallet company to advise of a different date for delivery and that I would receive a 1 hour notification of the item so I could return from work. I received a further call from customer services who advised me that delivery would take place on a different date again. On the date of delivery I did not receive a phone call 1 hour prior. I was contacted whilst the delivery driver was outside my property. Fortunately he indicated that my neighbour had agreed to take in the item. I feel as if the customer service regarding the delivery was rather misleading as I was told at least three different dates.

I rated this company poorly previously because of a lack of response to emails regarding a faulty toilet seat. A replacement arrived today. Very pleased with the response and would use again. My only suggestion would be to improve the communications strategy as the lack of emails which were sent but didn't arrive and didn't appear in my junk and the lack of a promised phone call led to misunderstanding.

Fast delivery and product as described

There was no communication other than that which I initiated. The delivery people did not make any contact as I was promised they would. The delivery driver just dumped it outside the gate in the rain, muttered something unintelligible and left. I would suggest that you find a new contractor if you cannot get an acceptable standard from your existing one

Easy to order. Fast delivery. Good prices. Would use again.

I purchased an entire bathro suite online from 4bathrooms and cannot fault the quality of the products, the ordering process, the speed with which my order was handled and the customer service overall. When there was a problem with damage to one of items I purchased 4bathrooms immediately acknowledged the issue and had a replacement delivered toe in less than 24 hours. You really can't ask for anymore than that! Thank you so much!

Competitive price, quick delivery (with prior phone call to check delivery time), exactly as ordered.

I decided to replace my old blue downstairs cloakroom suite with a modern white one. I quite liked the RAK series 600, so I searched the internet for the best price. 4bathrooms beat everyone else hands down and their four piece pack also included the basin tap, pop up waste and soft close toilet seat. Ordered on Monday arrived on Thursday. When I unpacked it the sink had a blemish under the glaze so I telephoned the support team and they arranged a replacement which arrived the next day by UK Mail who took the old one back. Great price, terrific service, what more do you want.

Full email and phone corespondance from order to delivery. Great service.

We drove past a sign for 4bathrooms and are close enough to visit their showroom. Really helpful and knowledgeable staff helped us to find products that would be right for us. We actually ordered online as the company were having an extra discount weekend online. We had a problem with a broken item, but this company were great, just telephoned and spoke to customer services and they offered to deliver a replacement the very next day. The bathroom furniture taps etc. all look great and at prices far less than other retailers we looked at. We will definitely be buying from 4bathrooms when we do our other bathroom.