The agent was very polite and thorough.

My rep was the most friendly, helpful, positive customer service rep I have experienced in years throughout any industry. He was so pleasant, such clear instructions on how to walk through while explaining & overall a joy. He actually made my week! I was able to quickly resolve my issue & learn some things in the process! Overall 5 star +!

Very informative, knew who to talked to, benefits of each org, etc. Coordinated conversations with remote parties, advised on correct course of actions.

Great personality.. very patient.. excellent communication.

Bibi was very professional knowledgeable and helpful

AJ was super knowledgeable, helpful, and friendly - a wonderful combination when dealing with a credit alert concern during the holiday season! The alert was researched and solved!

Juanita was great. She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgement that BoA was even working on the theft. Juanita got BoA's fraud group on the phone and within minutes the BoA representative put the stolen money ($4,880.36) back into my account while we were on the phone!! If it were not for Juanita's intervention who knows how long I would have been waiting for or if I would have ever received my money back.

Very considerate and helpful

Juanita from identity guard was professional, pleasant and communicated well. I am very impressed with the superior service I received, and Juanita’s invaluable assistance. This is the first occasion that I required assistance. She explained in detail what I could expect. She contacted the bank and stayed online to assist. I have had other services in the past, and had to do all the work to resolve an alert. I’m going to tell my family members about this company.

Evany was very knowledgeable, helpful, professional and patient.