I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard. Many Thanks To Ms. Mary and Judith for your outstanding services! Best regards, Dang Nguyen

Yesterday I had a not so great experience with their phone system so I sent them an email about it. Today I received a voicemail with a case number, once I called back I got right through and was connected with a customer service rep who was excellent, answered all of my questions, was extremely helpful, provided me with next steps for me to get more information on the alert to determine if it's legitimate or not and informed me of various actions I can do if I choose to do so to protect my identity further. The customer service rep also took my feedback on my not so great phone system experience, hopefully that will be used to improve that system. Today's call was excellent customer service and I can't wait to talk to you all again (although I hope I don't have to talk to you all)! Thank you!

Encountered difficulty receiving email in password reset case. Tech support suggested I look in 'spam' folder. Despite my representations that I didn't have one (on my mobile device) he persisted, convinced me to login directly into comcast wherein I found i did, indeed, have one. Great persistence without essentially calling me an idiot. Grateful for the service & professionalism.

Nancy was pleasant, helpful, patient, friendly, attuned to my problem, sincere about resolving it, and effective at investigating solutions. She also sought others' opinions and fulfilled a promise to call me later with a report. Nancy represents Identify Guard well.

We worked with Oliva to solve an identity issue and charge issue to our account. She was extremely helpful and worked with us to the point where she had to forward us to another department to continue to the assistance.

Bibi was VERY helpful and explained everything that would/should happen following my S.S. number breach. Very detailed, but made sure I understood everything that was explained to me, as well as ensuring all of my questions were answered to my satisfaction.

Very helpful

It is always a wonderful experience with identity guard. Considering that identity theft is a terrible experience. They ask questions and offer support and provide answers.

Outstanding customer service. Angelica and Viví took the time to listen and assisted me in closing d An account which was opened wo permission. I decided to re new my subscription because of their attention to detail and customer care.

Thank you for the great help from Olivia - White Glove Department.