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Ashleigh Houlden

30 January 2025, 04:41

  • 1 Review
  • GB

Verified

Absolutely stunning flowers that last…

Absolutely stunning flowers that last for ages! So much so that i still have a few stems left over when my next delivery arrives so that I can take them into work to spruce up the office!

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Fiona S

30 January 2025, 01:37

  • 1 Review
  • GB

Verified

Deeply disappointing experience

I took up the Showstopper subscription which included a free vase. This was a treat to myself. The Showstopper is advertised with each bouquet containing 7-9 varieties with 22-27 stems. 1st Bouquet - Xmas contained 7 varieties but only 19 stems. I received a replacement but identical number of stems. 2nd bouquet 06/01/2025 - 7 varieties with 20 stems, this is despite a member of customer services assuring me, by email, that this would contain 22 (the minimum) stems. Again, I received a replacement but still only 20 stems. 3rd bouquet 27/01/2025 - 8 varieties with 21 stems In summary 5 bouquets delivered, all of which fail to meet the minimum number of stems advertised. Having followed the arranging instructions, none of these bouquets were ever intended to have more than the delivered number of stems. The flowers have been of mixed quality, the single white chrysanthemums in the Xmas bouquet were stunning and beautifully netted for packing, others have been pretty poor specimens. To add insult to injury, I watched the latest "Freddie's" video clip on arranging this weeks flowers. Wow, I wish I had received the the same size and quality of roses he was using, sadly not. This has been a deeply disappointing experience and I have cancelled my subscription. Bottom line is that Freddie's Flowers is guilty of false advertising and miss-selling. I am going to do what I should have done from the start and that is support my local florist.

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Byron

28 January 2025, 19:48

  • 1 Review
  • GB

Verified

Amazing customer service

I had an issue with the first delivery going to wrong address, this was rectified within hours of me contacting them and the amazing customer service team sent me a replacement which I received the next day. They kept in touch by email and I give them 10/10 for communication and 10/10 for problem resolution. Aside from the brilliant customer service, which is often lacking, the actual quality of the flowers is stunningly impressive. I was reluctant to spend so much money on flowers for myself but ordered the showstopper to cheer myself up after a rough patch. They are the most beautiful arrangement I’ve ever had. I keep smiling every time I see them. I am so impressed that I am going to continue with my subscription of the show stopper and may even increase the frequency of deliveries. For the price of a decent takeaway and a bottle of wine I can get a fortnight of floral joy

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Nastasia

28 January 2025, 16:59

  • 1 Review
  • GB

Verified

Following the previous experience

Following the previous experience, the team at Freddie Flowers wanted to send us another bouquet of flowers. We received an absolutely stunning bouquet, just as high-quality as the first one. I appreciate that they tried to improve our experience and that they respect their customers, taking into account the feedback they’ve received.

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Nikki Burgess

28 January 2025, 08:54

  • 1 Review
  • GB

Verified

I love flower delivery day 💕💐

I have used Freddie’s flowers for nearly 2 years, I love flower deliver day 💕💐 and the cats love string and new box day 📦 I found I was buying flowers in the supermarket weekly and they wouldn’t last the week most times. Changing to Freddie’s flowers was the best choice I made. My flowers last 3-4 weeks depending on the flower. Always arrive on time and if I ever have had any issue they have been dealt with things promptly. I love the instructions on how to arrange the flower's as I have zero creativity skills. Thank-you for brightening up my world 💐🌷🥀🌺🌸🌼🌹🪻

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James

28 January 2025, 03:49

  • 1 Review
  • GB

Verified

Absolutely amazing

Absolutely amazing My girlfriend loved it when she received it in the post and has turned out brilliantly!!!

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Jacqueline Wallbridge

28 January 2025, 00:38

  • 1 Review
  • GB

Verified

I received these flowers for my…

I received these flowers for my birthday and was so impressed with them - gorgeous and lasted for ages, I sent them to a friend for her birthday. They will be my go to company for flowers in the future.

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James

27 January 2025, 06:35

  • 1 Review
  • GB

Verified

Good quality, nice arrangements

Nice selection of flowers in each order. Good quality flowers which last a long time despite arriving in the post. Tip – sometimes arrive in a dormant-like state so do use the flower food that comes with them

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Vivien Lloyd

27 January 2025, 00:42

  • 1 Review
  • GB

Verified

M friend was very impressed with the…

M friend was very impressed with the beautiful flowers I sent to her as a thank you. She will be using Freddie’s Flowers herself in future .

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Vanajah

26 January 2025, 13:33

  • 1 Review
  • GB

Verified

Listened and took action

Thank you, Caitlin. My sister loved her replacement bouquet—it was exactly the reaction I was hoping for after the disappointment of the first delivery. I really appreciate you listening and taking swift action. Your commitment to customer satisfaction means a lot