Whilst there was no direct friction the time delay between ordering and the receipt of goods was poor. The issue could have been better managed by keeping the customer informed throughout the process rather than the customer ringing for information/update. It was disappointing that a gift voucher was not included with the goods as this would have gone some way to address the poor service.

Was okay overall, dispatched the item quickly which was appreciated. Unfortunately was told a cheaper price for the item over the phone for store than advertised on the website, but I still had to pay the higher price. I found this disappointing and a bit inflexible.

Great product. Fast - on time delivery.

Fast tracked delivery, excellent communication.

Ordered a wheel from here, Islington branch, got it quickly, with recommendation for cheaper option. I wanted to fit the wheel myself, which I did but then encountered brake issues. After seeing me struggling the engineer came and helped me out, which was amazing. Really great service here. Can't recommend highly enough. Thanks guys. Will be back again to further upgrade my ancient bike!

Great communication. Very helpful.

Great service good communication

Only dealt with via mail-order/email but very helpful and efficient.

Great staff service mind, product as discribed, fast shipping and communication.

Good service. Got the bicycle to me in time.