“Looks amazing but quality really poor Bought a traditional antique brass thermostatic shower that only runs red hot !! and a Traditional Exposed Bath Retainer Waste & Ball Chain Plug With Overflow that completely rusted away after 31 months flooding my house.... Just been told its only got a 12 months guarantee when a good quality brass waist should last for decades

They sent me 3/4 inch female to 1 inch male shower connector. Not as I ordered 1/2" female to 3/4" male. I did email them twice and got no respose back. I had to Google them to find a phone number to call them. That was a waste of time. I first selected support and got an pre-recorded message telling me to email them and that the email would be answered within 24 hours. Well I knew that to be rubbish. So I called again and selected sales. It rang out and then I got a pre-recorded message asking me to leave my name and phone number and that they would call me back - they never did. So I now own a piece of chrome junk that is of no use to me and which cost me over £10. Thank God I never ordered an £8,000 bathroom suite from them, which we were thinking of doing - we were saved by the bell on that one. Very poor service - couldn't have been worse. So I was pleased to receive an email from them asking for a review. Now that I wrote that I decidef to copy it to TrustPilot to warn other potential customers.

Were very helpful in getting the correct part this time . Much better than my last contact with them .

What a joy to deal with, from the communication after purchasing to dealing with my refund, as the items I bought in november 2024 were unsuitable for what I needed, they were professional throughout, didn't try to dissuade me from returning the item, didn't try to reduce the refund by adding a bogus handling charge, truly a joy, I don't understand why their pilot rating isn't higher, thank you.

Really easy to source replacement spout at a reasonable price. Arrived within 2 days.

Appalling quality goods, with terrible customer service to back it up! We kitted out a lot of our bathroom with this company, and wish we hadn't. The list of complaints is long, but within months of installation "the rain shower head" was roughly 50% blocked up, so there was no pressure for the rest of the water. I complained to the company, asking for advice or a replacement - they gave neither and effectively said the problem is the water! We live in London, so that will affect a lot of people! Then the temperature tap on the shower broke off. Again they deny any culpability.

We were delighted with our purchases of Enki Downton English Gold bath shower mixer taps and basin mixer taps - both with white ceramic handles. Unfortunately, the hot water flow through the shower head was very poor which I established was due to our hot water tank being gravity fed. I contacted House of Enki Support Team by email for advice and assistance and the support service was superb and nothing was too much trouble. With their help, the hot water flow through the shower head was improved by provision of a replacement large bore 11mm shower hose, instead of the small bore 8mm shower hose that was originally supplied with the bath shower mixer taps. Thank you so much to your wonderful Support Team for great advice and excellent customer service. We would definitely buy ENKI again.

I ordered a shower head and rail through B and Q. It arrived very fast and on first glance the product looked great. When it came to fitting the rail it was missing a part. I contacted B and Q who told me I would have to contact the seller directly. I have emailed them twice and still heard noting back. They also don't have a contact number for you to call on their website. It is such a shame that we have had this experience and are still without our part!

Customer service had a quick and helpful response to my query and provided a solution straight-away.

Do not buy!!! Buttons are not waterproof Wate of money!!! Buttons are not waterproof!!! After refurbish my bathroom now i have to spend another 3000 pounds just because those buttons are not waterproof...