The service was ok. Not the fastest. The platform locks you into their software and doesn't work with your software such as Quickbooks or other. We switched to Booklio.co

DO NOT use these people for your business taxes. There are a few good tax professionals but the people running the business are positively moronic. They do not care about their customers and I've wasted so much of my already limited time trying to sort out my subscription for my personal taxes.

Fouled up our tax return and can never get a hold of anyone when you need them, only by appointment several days after you need them.

I am a small business owner who in the past, was scared about taxes. I did them at the last minute through an automated service and I was always afraid that something was wrong. Halfway through 2024 I decided to work with Bench to move out of fear and scarcity and to get my business set up for success. I've had an A+ experience so far, feeling very supported by every team member along the way. My tax advisor, Camea, was especially wonderful -she answered all my questions and helped me set up a strategy for tax savings that really works. Thank you Camea and Bench tax team!

What a garbage solution. I have been using firms for years, and someone mentioned these folks, and I regret it! They do not follow up in a timely manner, they do not listen, and they are some foreign body that does not have a clue on their technology.

First, I have been with Bench for 6 years. They used to do the books, then contract taxes out to Taxfyle. That worked just great. They flipped me to their new in-house service this year, which is trash. It has been 3 weeks since I received a response from Bench. It is August, but my taxes are not done. I scheduled a call today, but nobody called me. They sent me a draft that my financial advisor told me is off by $5,000-$6,000 or more. I corrected them and sent all documents in July.....crickets. They don't respond to their own message board/workstation/platform. I get automated emails weekly telling me it is my fault that taxes aren't done, but my responses go unanswered. This is causing me major problems while trying to work with a bank right now. The worst service I have ever received. I'm dropping them and their bookkeeping service after 6 years.

The bookkeeping methods are changing without informing the client. The tax filings have many errors and they are even using the wrong state forms. Ever since they decided to do their tax work in house, they have become a disaster. What's more, I have to send out multiple emails just to get a response. I am ignored for weeks on end.

This is one of the worst bookkeeping and tax services available. Books are not updated quickly enough each month so be able to make decisions. Not compatible with quickbooks or any other software so you're stuck on their platform. Bookkeeper swiches out often and makes huge mistakes if your books are complex at all. Bookkeeper communicates on the bench platform, your assigned bench cpa communicates with you via email and then they have another platform to communicate about taxes. Nobody is on the same page. For the price it's not worth it at all.

Emily, my assigned bookkeeper, has been amazing to work. As a small business, quality services at an affordable cost is a priority! I'm glad I found bench

Bench is amazing. Prior to 2023 I spent considerable time each month trying to keep the books in order even using different types of software. Bench has everything in a neat package that pulls in all of the financials and transactions from the business account. They have access to review and pull as a review only. This absolutely works. My hands are totally off. At the end of the year I provided my Tax Accountant with one neat file from Bench that was inclusive of profit and loss, financial statements and everything else needed to successfully file. Our Accountant was thrilled. Bench is awesome all year long.