As a first-time business owner, it's reassuring to have someone taking care of my bookkeeping so that I don't have to think about it (particularly the complicated tax stuff).

Bench works incredibly well with little effort. The connections with the banks, stripe, paypal, credit cards… automatically gets the information posting it in the accounting, you just need to confirm the correct categorization for a few and review but most of the time the system gets it right and if not Bench’s bookeepers do their work.

I appreciate the structure and time taken to gather my information, walk me through the system and different ways in which I am being reminded to complete tasks. I appreciate the attentiveness and timely responses of the team. I truly appreciate Marina!

Up until this last year things were very smooth with communication and notifications from Bench, however, recently I'm getting repeated email notifications for various tasks, like uploads, classifications, etc and when I go into the app to do these tasks, there's nothing listed there. I've notified them about this every time it happens, and it still continues to happen even though I'm told the tech team has been notified - this has happened quite a few times over the last year and doesn't seem to be resolved. The whole point of Bench is to save time and I don't appreciate them wasting it, and still charging a premium price for us, a very small company with very few transactions.

Excellent, friendly, direct communication. Trustworthy results, and seamless tax preparation. All-in-one, affordable service for a small business. Gives me peace of mind.

I was very stressed in filing for business taxes, but the Bench team was very transparent in helping us during this time. They had an assigned book keeper and tax advisor that was always responsive, from the preparation of the final books, to taking through the steps in filing for taxes even the DE franchise tax which was an earlier deadline. Definitely satisfied with their service.

Really takes the pressure off come tax time for a small biz like ours.

This has been a complete disaster. They made all kinds of promises and dropped the ball several times along the way. They charged me to backdate my books and said I would have the full year P&L. When I asked them why my books are off by more than 50% they told me my sales numbers were wrong. I think I would know whether I was missing 50% of my revenue. I've been passed between different account managers and each one tells me they don't have access to my accounts and I have to send them separately to them even though I can see that they still have access. I'm pulling my hair out here. There has been serious financial harm caused by their negligence. Now I need to find someone else but wasted thousands of $$ and hours of my time..Terrible company.

Pretty terrible experience so far. It's March of 2024 and they are still not finished with my income statement for January of 2023. When I contacted the bookkeeper about this, he blows me off and says he's too busy to squeeze in a meeting. They just keep asking for more and more documentation, they don't categorize repeated transactions correctly, and turnover is obviously a huge problem, as I've been passed around to several bookkeepers/account managers.

I've been with Bench since 2017, I've trusted them when I started my store, when I sold my store and now as an online retailer and content creator I trust no one else to be one time and on top of everything when it comes to my books.