Bench has been very responsive and accommodating to all our startup bookkeeping needs. We had some transactions that were completed prior to signing up to Bench, and they still organized those transactions for free! Definitely recommend Bench to any startups with limited budget.

Everyone at Bench has been so helpful and knowledgeable. They made a challenging task manageable with with professionalism and support. Thank you Bench!

I have been working with Bench for a few years now, and I never knew how much of a drastic impact having your books PROFESSIONALLY kept, audited and analyzed would have on my small business. Most of us small business owners are used to wearing many hats all at once. Not because we want to, but because that is the nature of a small business - needing to do a lot with less. I learned very quickly that bookkeeping is the cornerstone of your business, and when it's not done correctly, this impacts more than just taxes - but your ability to properly asses where you're at, what you're owed, what you owe, and your ability to apply for loans and grants. Bench has made it possible for me to get things under control correctly (they have so much experience and know what they're doing no matter your case) and WITHOUT JUDGMENT (this is key!). It's now easier and quicker for me to create necessary forms when applying for loans or programs. I'm less anxious around my finances and where I stand. It's an investment that's well worth it and I don't regret it.

Very vocal very friendly. Always to make sure everything going smoothly. Website very easy to use.

I can't speak highly enough of my experience with Bench. I liked every person I interacted with and they were always very customer service oriented, My bookkeeper was extremely thorough and patient with me. I also appreciated that everyone I interacted with was extremely personable, which made me not feel like I was JUST a customer. For years, I have done a terrible job with my book keeping - but I never felt embarrassed by anyone I interacted with - especially my bookkeeper, Danny - who was fantastic. I sincerely and highly recommend Bench, and I can be a hard ass.

This team has been nothing but 100% on it. I've been super busy and traveling but their accountability has resulted in years of being behind to come to an end. I'm finally caught up on my accounting and I couldn't be more relieved. Thank you, Bench Team!

For the first 5 or 6 months my experience was great! My bookkeeper finished my books on time and promptly had me categorize any unknown expenses. I wasn't worrying about my bookkeeping any longer (and that's what I was paying for!) Starting in July when the bookkeeper on my account was switched I never received any confirmation of my books being done and didn't have any complete books from there on out. I'd reached out to support and they were defensive and condescending not believing that they weren't actually being done. Conveniently, at this same time this bookkeeper left the company and my books were still left incomplete. I'm working with a new bookkeeper now and he seems to actually be working on my books but has informed me that 1. my paypal wasn't syncing up correctly since the books stopped being done (now fixed). 2. My shopify wasn't syncing up correctly. He opened a high priority ticket with their IT team to fix this and it's been over a month with no update. These two discoveries make it clear to me that literally no one was looking into or trying to do my books for 6 months. It's more than disappointing. This has been quite the opposite of "not having to worry about my books" which again, is the entire reason I'm paying for a bookkeeping service. Constantly writing to support and my bookkeeper for updates I should be receiving without prompting is a red flag for me and takes up so much time. I've even been written to by team leads for my feedback and received nothing back when providing said feedback. I unfortunately paid for a whole year upfront so I'm just waiting for my books from 2022 to be actually completed so I can find a different provider as they truly don't seem to want my business. Only giving 3 stars because of my experience the first half of 2022. The second half of the year would be 1 star. As of right now, I would not recommend this business to any small business owner, especially if you are doing everything yourself, they can't be trusted.

Bench tool is very useful in our business. Smooth bookkeeping, and pretty quick responses from the team.

I'm genuinely blown away with the level of service and friendliness provided by Bench Accounting. I've have spent the last 2+ years having terrible (crying worthy) experiences with bookkeepers. Starting with the initial phone call with Bench I was impressed. And they didn't disappoint in getting my entire last year's books up to date and completed. Everyone I have worked with so far has been at a level of service that I didn't know still existed in today's world. The software is easy to use, all the information is at my fingertips. This was a worthy investment for my business and my peace of mind. Highly recommend to anyone looking for a trustworthy bookkeeping service.

I'm overall pretty happy with Bench, but in general, I'd like to see more of a process with things. Coming from a traditional accountant who didn't really do things the "right" way, I find myself struggling to have Bench be proactive on advice, like quarterly payments and setting myself up for success in my internal accounting and deduction practices. There seem to be a number of people handling my account and I'm not quite sure who to go with for what, which makes me a little uneasy for 2023 planning.