Bench makes bookkeeping way WAY easier than I ever thought it could. I'm crazy grateful.

I'm so grateful to have found Bench accounting when I did. They have been a lifesaver for the accounting needs of my business!

Our retro-active bookkeeping was very helpful! Running around as a small business owner, we're often out of our depth when it comes to classification of transactions, let alone never having time. Ella helped us catch up on 2022 without us having to do much, other than providing the required documents. We also have less anxiety about filing our taxes now and we've decided to keep going with our bookkeeping for 2023. Highly recommend.

Super disappointed. I've been with Bench for YEARS. Finally got to a point where my business was stable enough to need a CPA and get a handle on taxes. Bench referred me to a CPA who was a complete waste of time, and then told me they can't help with anything else. My time with Bench has been a waste.

Bench helped me catch up with my accounting in a great way. I am so thankful for their service and dedication to their accuracy and efficiency. I would recommend Bench to any business or organization that needs help getting the job done.

There is a team of professionals keeping me in check and on track. It helps that my credit cards, checking account and other info is linked directly to my Bench account, thus automating everything as much as possible. The system lets me review and categorize everything very quickly. The less time I spend on my accounting, the better!

They are liars and when you get mad because they give lip service instead of book service they start talking about professionalism. They are just another financial institution that steals money. Pathetic the leadership is at this company.

I am a satisfied customer of most companies and I have only written a negative review 2-3 times in my life. I am so frustrated and angry with myself for paying $4k for a year of Bench upfront. I agree with every negative review I read on this platform. I question if the positive ones are even real. How can a bookkeeping company have software that requires users to categorize the same expenses over and over? If there is a question as to category in your books and you login to categorize it, their software does not possess the ability to learn from that input so that you don't have to categorize future similar expenses. That fact alone should tell you all you need to know. To pay $300 a month and find yourself longing for Quickbooks functionality is a shame. I also wrongly assumed that we would receive a more advanced level of help and guidance beyond the (sub-par) automated software and an assigned bookkeeper to answer any questions that you initiate. An example of the higher level service I thought they would provide is this: since they had login access to all of our bank accounts, I imagined they would provide a list of the 1099 contractors we will need to 1099 and aid us in the process of gathering the contractor information and submitting the 1099s. They do not even offer this type of guidance! Again, this is $300 for a sub-par software and an assigned customer service rep / "bookkepper" to answer questions that you initiate. Do not expect anything more than this or any pro-active guidance, as I very wrongly assumed one would receive for the cost. I clearly should have done much more due diligence. Very disappointed in myself.

Easy to communicate with reps (I work best on text and she texted me with what she needed). I was also able to easily leave comments on the Bench app.

Hopeless - we will never get the books completed because my new (very high turnover) over-eager bookkeeper keeps making up new problems, questioning everything under the sun, including stuff going years back thats previously done by others in Bench. Ive been trapped with Bench now for years, and of course there's no getting out because they don't use QuickBooks but rather their own home-made system that's not compatible with anybody else...