Initial thoughts are not impressed with agent.
Initial thoughts are not impressed with the conversation I had about being forced into a loan with a 11.9% Apr, which he didn't bother to mention. To quote the expert 'who gives 0 percent finance on loans nowadays ?' (he seemed to know everything). Well my bank does, that's who, for green energy solutions including solar. He was also going to look at the boiler in the kitchen but didn't bother. Seemed in a rush to get off once we didn't agree straight away. As for me trying to keep up with what he was saying (he was talking at 100mph), he basically told me to shut it, after I tried to ask questions, until he'd got all the info in as he only had 90 minutes. He was here 70 minutes in the end. Another point I was told is the maximum you can pay up front is less than £4,000. Why do Project Solar do this ? He was keen to tell memore than once that I'd be short sighted not to go for the offer due to the cost savings - apparently energy bills are set to treble in the next 3 years, I also don't like how easy they make it accidentally hit the submit buttons on about 3 pages of the quote. Too easy to agree accidentally. He also gave me completely incorrect information, stating my solar standing charge would reduce to £5 per month. This doesn't reduce at all. For info I'm with Octopus. Finally he was keen to give me his personal views, having fitted solar to 5 properties he owns and rents out to people (if this was true). I would definitely avoid this company based on my experience with this agent. My quote was over 18K for 10 panels and a 10kwh battery (before any finance interest). Having got other quotes that include premium panels this is significantly the highest. It's an easy decision for me to avoid Project Solar based on my experience.
Top service from start to finish
Top service from start to finish ! Would recommend to anyone who thinking of getting panels
Incredible communication every step of the way
Having responded to a Facebook advert and not knowing what to initially expect I was initially guarded about getting solar panels fitted. I had nothing to worry about at all. Project Solar have been responsive, knowledgeable and organised every step of the way. Every interaction I have had with the company has given me confidence that they know what they are doing, and customer service is definitely the priority. We had one small issue with our install with the location of the box once installed meant the electricity smart meter couldn't be fitted. This was immediately rectified and I have been regularly communicated with to check I am happy with every step of the process. I wouldn't hesitate to recommend this company to anyone looking to improve energy efficiency in their home and have already recommended them to several of my family members which I wouldn't do if I hadn't had a fantastic service from the company all round. I'm also incentivised to do so, win-win!
Would reccommend
Well informed and professional agent visited and impressed us. Seemed a no brainer even though we did not qualify for any grants. Efficient unobstrusive installation team in and out within 24 hours
Customer experience put first
Sales approach was very personable, I look forward to realising the efficiency savings in the years to come. Great experience with the install team; my property was treated with the upmost respect. Work was conducted with skill and at pace. Project Solar also communicated frequently across every stage of the process, ensuring I was informed from my decision to go ahead up until the final installation.
Fab company
Fab Installation team able to answer all my questions
Very good service
Very good service, maintained very good contact throughout.
superquick and reassuring service from all…
quick and reassuring service from all parts of the set up.
Happy solar+battery customer
I recommend Project Solar to install solar roof solar panels and loft battery. They did a thorough consultation, answering all my questions; they dealt with all the permit and certification admin before and after; and they responded quickly and efficiently to all queries.
Easy
The whole process was fluid and the outcome was great. We are really pleased with the installation and product quality inside and out. The scaffolders unfortunately turned up at 7am the morning before installation which was rather harsh on our neighbours but other than that the process was seemless.