We had a tub/shower conversion and a new tub installed. The lack of experience of the installers were amazing. We did not get the full service as presented be the sales person. I spoke to the installer about some issues after the iniatial installation and was told there was nothing he was going to do about my issues. Now, ninety days later both shower heads are leaking. I've had the parts for over two weeks. On the fourth phone call I was told the ticket had been reassigned. No communication or reason for the delay. I choose American Standard based on product reputation. The service and products I was sold is almost fraudulent.

I am extremely unhappy with my American Standard Liberation tub and, especially, with its service department. The tub was installed three months ago, taking over a week for the installation, and I have yet been able to take a nice relaxing bath. I’ve had to call customer service several times a week before I receive a call back from someone who can come out to check out my problems. The service people who then arrive a week or two or three later are not from American Standard, but hired contractors who can’t seem to fix any problems. It’s not like I live in a remote area – I live in the greater Washington, DC area. Why aren’t there knowledgeable American Standard technicians in my area? My issues have ranged anywhere and everywhere from air jets that have only a single speed (three were promised) and blow only cold air at a high speed, a drain that sticks shut, aromatherapy and lights that are expensive jokes, other issues …to a significantly decreased hot water pressure which results in times upwards of one to one and a half hours to fill the tub to capacity. This walk-in tub was a replacement for a standard tub that had excellent hot water pressure before it was removed. All other faucets in my house have equally good hot and cold water pressure. Therefore, I can only believe that the installation was not done correctly by a licensed plumber. American Standard now tells me I need to call my own plumber at my own expense. I’ve already invested too much money and too much energy into resolving problems that never seem to end. My latest issue with the installation involves caulk that pulls away from the seams leaving a gap for water to fall between the tub and the wall when the tub is filled with water.

Wish we would have went with another company. I expected waaaay more than what our experience was from the legendary American Standard...AND they offered an hilarious amount to compensate for leaving us without being able to bath or shower for 14 days. Now that the tub is finally installed... their offer to make it right disappeared. Pathetic.... don't recommend!!!!!

Saleman didnot know the product. WasoversLing the product. Made a mistake in measuring which cause damage to the log home to make it fit. Two jets not working. Still waiting for a call from the repIrman. Acá jets misalaigned. If you put your back to the jets you have water all over the flor. I deal with American standard product all my life. This walk in tub was a disappointment.

We just had the installation of a shower completed and I would warn anyone away from American Standard. The initial problem was that they could not start on the specified date, which was then compounded by them ordering the wrong materials on two occasions, pushing out their ability to finish in a timely manner. Finally, three weeks after the scheduled start date, our completed shower looks shockingly unprofessional and allows water to come out of the shower in several spots, making the very problem we were trying to remedy worse. For a custom shower that cost over $11,000 dollars, this is a nightmarish outcome. I am still waiting for any follow up from American Standard.

Do not give these people your number, they will call non-stop from different numbers even if you ask to be removed from their list. Very frustrating and just for this, I will never give them business.

the workers were great, very nice. but a couple weeks later the electric drain is not working and the water is not staying hot in the tub, and the lights are not working right. called to schedule repair a few times and have not heard back yet

The installers were professional and courteous. They finisjed in a timely manner and cleaned up after themselves.

The salesman that sold us our American Standard walk-in bathtub was very friendly. The longer her talk the more he became a friend of the family. We both committed, after he left, on how friendly he was. The teem, of two, that installed our bath tub were fast working and knew what exactly how to install the bath tub. On the second day of installment, Lance was not able to demonstrate how our bath tub ram because the electricity shut off because of the Oak Fire. We were evacuated for six days before we could return to our house. Lance came back to show us how to correctly shut our bath tub off. By the time lance left he seemed like an old friend. Very helpful and friendly.

Install crew was on time, did not make a mess and completed the shower in one day. We were very happy with the install.