Great product and service was excellent and shipping was quick 👍

I hope to never have to use it. Going to see my son soon so I will bring him a couple. I love the simplicity of it and no mess like a fire extinguisher. Not sure I would even know how to use one in a panic situation. Maybe when I see my son we will test one and videotape it for you.

Very responsive to my questions and concerns, and gave a very helpful solution. I've never been disappointed by this company. We use a lot of their products, and the staff is always responsive to questions and concerns.

Great product and even though I ordered them late, I got them just in time for Christmas, thank you Team Hero.

Thought it was necessary to have your blanket in our new home. Thank you for making it available!

HAD AN ISSUE WITH MY ORDER, BUT YOUR CUSTOMER SERVICE CORRECTED THIS FAIRLY QUICKLY! THANK YOU!!

I have never received my order from Dec. 16, 2024! I understand being overwhelmed with orders, but you are still advertising and can't even get orders from a month ago to your customers! I wanted to promote your company, but I guess I should have ordered from Amazon! Apparently they can get these items to customers! You have had my money for a month (over $100) and I still have no product! I am done waiting and either want my items or money refunded to my Paypal Account. I am tired of hearing "We have your order and will get it to you"....WHEN!

I have been unable to reach Customer Service and my emails are not being answered. I ordered 4 Fire Blankets as Christmas presents and they were delivered timely. I then ordered 4 Fire Blanket hooks on December 21st and they were delivered on December 22nd or 23rd. I couldn't believe they came so fast. Unfortunately one of the hooks had no adhesive backing. I sent an email immediately asking that they either send me the adhesive backing or a new hook. I have sent at least two follow-up emails and called many times. I wasn't given the opportunity to leave a message. The voicemail said I would get quicker response by emailing. I understand with Christmas orders there may be a backlog but I sent my first email almost a month ago and Prepared Hero had had plenty of time to respond.

After placing an order for Christmas and it not arriving, I emailed only to find out that I hadn't provided a complete address. The response was prompt and thorough. A few weeks later I had still not received my order so I emailed again. Immediate reply stated that it was on its way. The package arrived the same day. I have been so impressed with the wonderful customer service.

Fast shipping and great product.