Have owned a Hismith machine for roughly 2 months & have had a mixed bag of dealings with them in regards to customer service. Let’s walk through them: 1.) After receiving the machine had a few minor issues getting it connected to the app & browser extension. Customer service helped adequate & relatively promptly. 2.) The app’s server unexpectedly went down (the first time), or so I was told, and wouldn’t connect. Customer service was less than helpful relaying this information to me. 3.) Frequent Buyer points/credits disappeared or “expired” customer service was very helpful in restoring them for use. 4.) Both T-Braces broke & upon emailing customer service to inquire about the warranty etc was asked to write a review regarding the quality of their customer service before they’ll send out replacement parts. Overall my impression of Hismith’s customer service is adequate at best when it will benefit them not the customer.

Asked for a refund and they won't give it back, at all. I paid through PayPal with a card and have asked for a refund. A few days pass and they finally respond to the live chat and say they will refund me the following week. Guess what, the following week comes and total silence. I sent them a payment request via PayPal and they won't respond to that either. DO NOT BUY FROM THIS COMPANY!!!

Had to contact customer service regarding an account issue. Jess, the customer service rep was amazing! Solved all of the issues I was experiencing, and even upgraded my shipping at no cost. A++++

Ordered a Hismith package and paid for expedited shipping. On their website it states the following: Order will be despatched 24 hours after we receive your payment. In general, it may take several working days for delivery, depending on the different delivery methods (Free Shipping (7 - 15 Business Days) & Expedited Shipping (1 -4 Business Days)) you select. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. We are not responsible for wrong or undeliverable address. Please make sure your delivery address is correct and deliverable. Order Tracking When your order is despatched, you will receive a tracking number in your confirmation e-mail. You can track your order via the websites below using your tracking number: There has been no communication at this point. I tried using their chat on their website and was directed to send an email to service at hismith.com which I did with no response. Starting to wonder if i should just cancel my order and dispute the charges.

Ich habe direkt über die Webseite bestellt. Die Bestellung war in 11 Tagen bei mir. Leider gab es keine Versandbestätigung oder Information über den Stand der Bestellung. Deswegen habe ich mehrmals per Email und über den Live-chatt versucht mit dem Herstellers Kontakt aufzunehmen. Ich habe nie eine Antwort erhalten. Sehr schlechter Kundenservice.

I placed an order on January 26th and never got a shipment notification. After reaching out to the company a few times, I'd given up on any kind of communication and assumed the package was lost. The package arrived today, thankfully, but I'm really not impressed with customer service.

So I made this review 2 weeks after ordering and after 2 unaswered emails and I gave it 1 star. I'm now giving you my update as I have gotten my order and also was able to contact customer service. So for my case I never got any confirmation or tracking number before I asked for it myself. This really sucks since after payment you have no idea if your order being worked on or has been shipped. For my part this whole 1 star review would have never been made if I had gotten email saying: your order has been received and you get your tracking number when we ship it. After 1 weeks of nothing I send 2 emails to service email for Hismith.de which is the site I ordered from. I never got any reply from this email, I suspect it is not used. After those email I contacted service email of hismith.uk and got a reply in 24 hours and was provided tracking number good customer service and a tracking number. Week after this order arrived since it had been in shipping already. Just a tip for Hismith, make a automated service that send out emails after recieving order and after shipping it out with tracking number. Also if you have service emails listed on your site make sure you also have someone to read them and reply. Since you have polite customer service make sure your buyers can easily reach it. My order had everything I ordered also I do think the machine and the attachments are very good quality. I'd recomend getting the spring attachment. I would give the products 4,5 stars, taking away half star because of the high price. Customer service I would rate at 3 stars, since after I was able to get in touch they were professional. After all this I'm giving it 4 stars, could have been 5 if I had not had the problems with customer service.

Made an order on the 2nd February and paid for the faster express delivery only to find when I went back to the live chat they are saying no shipments will be sent out until the 20th! No refund for my express delivery charge. I can never get hold of customer service when I need them. The website is very miss leading and products with certain features are not very well advertised. You get no updates on delivery and find yourself chasing up your order to little it no response. Order has not been shipped out, sent out and I have spent over £1000 won't be using them again and if it does not turn up soon I will seek legal advice.

Customer service is fantastic. I was having a bit of trouble installing (mostly due to my own ineptitude) and I spoke with Jess from their customer support team. Jess went above and beyond by sending me pictures and videos of the pieces I needed to install. So impressed with the quick response time and thorough assistance. Would definitely work with Hismith again.

I love my Hismith premium machine! It's well-built and does exactly what I need it to. One of the washers on the adjustable leg clamps was warped on arrival, but customer support is replacing it at no cost I can't say enough good things about this company!