I recently made a purchase from HS, a China-based company, and I can confidently say that my experience has been nothing but positive. Initially, I had some concerns about ordering from a company overseas, but HS exceeded my expectations with their service, client support, and product quality. 1. Generous with Checkout Issues I accidentally used the wrong checkout code during my purchase, and HS was highly generous in resolving the issue. Their customer service team promptly corrected the problem without any hassle, which really impressed me. 2. Excellent Handling of Missing Items When I received my package, I noticed several items were missing. After contacting the support team, they explained that the order had been sent in two packages and shipped from different countries at the same time. However, I had only received one tracking number, which confused me. So, they quickly clarified the situation and provided me with the tracking number of the second package. A few days later, all the missing items arrived without any further issues. 3. Superior Product Quality The most important aspect of this purchase was the quality, performance, and design of their products. I was genuinely surprised at how much better they were than I expected. I purchased the Hismith 4.0, and the motor noise is almost unnoticeable—it's so quiet that even a standard air conditioner or TV can easily drown out any sound! The design and performance are top-notch. In summary, don't hesitate to order from HS. They're a valid and reliable company. If you ever encounter any issues, their support team is not just helpful, but also incredibly responsive. They resolved my concerns within 24 hours. Just make sure to include all necessary details (order number, clear description of your issue) when contacting them, and they'll take care of the rest. It is highly recommended!

Shipping is horrendous!!! My order has been “on the way to a UPS facility” for 12 days! It is definitely not coming from California!!!! Email answers are strange and cryptic. 13 days now and still nothing! 26 days now and still nothing!

Clear and concise website design, smooth checkout and payment system. Slight hiccup in shipping of two package vs one tracking number, but this resolved with a quick response from Jess in support, as well at Jim from service.

I am so happy with the hismith costumer service. they have been so helpful with all my questions and concerns. they helped me to decide exactly which bundle was right for me and were there every step of the way. I am so excited for my order to be received.

Impeccable customer service support helped me with everything including pricing. Customer service agent Jess is very helpful.

My order was shipped fast and the product is of high quality. I did receive an incorrect item, I emailed them, they replied the same day and I was sent the correct item right away. Great customer service.

Amazing and super helpful

Customer service was so fast I chose the chat option and was amazed with how quick I got a response. Agent was able to answer my questions and helped me with my order. I give them A+ for customer service can only imagine their products living up to their service thank you 🙏🏼.

Very responsive to fixing problem that was not their fault. They were timely in their response and went above and beyond what they needed to do.

Great customer service and helpful agents