Great service!

If I could rate them zero stars, I would. No/ zero communication from them. No response to any of my emails

Zero Customer Service , The support center will not reply for a Broken Machine out of the box . Now let’s see if the very next experience from another User tells us everything is just perfect , could use More Oil or something similar to that statement to look real I tried four times to contact them through Email ? It’s been 11days ! If the customer service was so great why is their phone number NOT supplied ? I’m so happy to send it back , Make sure you purchase it through Amazon , it can be returned and if the company does not answer amazon , I think in several days Bam Amazon Refunds . The parts that are suppose to hold this very strong solid steel stands are made from cheap pot Metal casting . They won’t tighten and the stand is not secure . If it’s tightened too much I’m thinking the casted parts will break if a flash as usual with that cheap material . No set screw ?

no reply from customer service, no reply from webmaster, no reply from chat, I need shipping confirmation or a refund. very upset.

Good product, good customer support. Only wish is that the thrust arm had a bit more support as the engine losses power under weight. Maybe add some bearings around the hole the arm you screw in goes through. It would improve the efficiency and torque at lower speeds.

I received fast service. Jess helped me in what I needed. I liked her service 😁 👍good job I'm a happy customer now

Received the product, used it once and now it won't turn off, it's stuck on hi-speed, tried contacting them via the web site, the web form is broken, emailed them twice @ service-at-hismith.co.uk, no reply. Very disappointing for a company selling a premium product.

The hismith premium machine and customer service are outstanding. Worth every penny and would recommend them any time. After purchasing and different brand 6 mths ago, not only a waste of money but very disappointed. This purchase was a excellent one. Thank you!

Customer service replied quickly and was very helpful.

Really excited about receiving my Hismith machine! Had a bad experience with an "American" vendor and had to start all over again. So far the buying experience has been WAY better, but have not received my machine just yet. Will update this review to 5 stars if things go as planned :D.