What do I say but wow this machine is powerful

I reached out to see if I could add something into my previous order before it got shipped out, I didn't want to have to pay for shipping again. Jess reached out much faster than I expected, help me walk through what item I needed and helped me waive the shipping fee through check out even when the system was giving us problems. Amazing service!

Quick responses with timely, accurate information!

Very prompt reply that adressed the problem i was having with the product is what after sales service is all about , Jim knew straight away what the issue was just by my description and offered a solution that fixed the issue straight away….

The best customer service I have ever experienced. Constantly getting back to me right away and helping me with my problem. I got a wire/cable wrapped in the machinery and they were patient and helpful with explaining to me how to go about taking things apart and what tools I need and they are sending me a new cord/cable since mine was ruined. Very happy with Hismith. Better yet I bought my machine off of Amazon and they still help and honour the warranty. Thank you for all of your help!

Machine works amazing! I made a mechanical error an the support team walked me through it an everything is mint

I had a couple of queries after buying the machine, one relating to an attachment I bought and another relating to an issue with the machine itself. In both instances, the customer service support (in particular Jim!) has been excellent. I have received a quick reply, solid advice and a proposed solution for the machine issue itself. It’s been a really positive experience!

Fast shipping. Solid product. Very nice package. Worked with us when UPS tried to tell us we were being scammed, when in all truthfulness, UPS couldn't read their own tracking info.

They answered our questions quickly, and offered up useful and correct information I inquired about

I've had my machine for approximately 2 years and have truly enjoyed every minute of it. Unfortunately, the past couple of weeks I found that it was malfunctioning. I emailed customer support and from my description of the problem, they sent me information on how to rectify the problem. I'm overjoyed to say that it worked. Moral of the story: keep the sliding block greased using the product recommended in the Q&A page on the Hismith website.