I love love love this subscription! I was skeptical at first, but right from the first month the underwear have been awesome quality and so comfortable! So happy with my subscription and would highly recommend. I'm on my fifth month and won't be stopping.

They don't even deserve the 1 star I'm forced to give since I can't go any lower. I have been fighting with their customer services for weeks now. I moved near the end of March and a recent order was sent to my old address. It had been set up in the USPS system to forward all mail to my new address but somehow, USPS missed that and delivered it to my old address and are unable to do anything more. They sent me a letter to then send on to Knotty Knickers as proof that USPS can't do anything more on their end. So now I am fighting with customer service just to get my refund. This has been the WORST experience with any customer service I've ever had. Now they're telling me it could take up to 8 weeks for the package to be returned to them and then they'll resend it to my new address. I've demanded a refund at least 5 times now and they keep ignoring that. I've explained that the package isn't getting set back to them as it was delivered to whoever lives at the old address. And still they fight with me over it.

Wish I could give ZERO ☆ Worst customer service ever!!! Products are subpar and if you have an issue with a order, they will only send more unwanted items. If you want a refund for products never received, they will ignore you. If you cancel and something goes wrong, they will not refund you. It's a big scam! They block/delete negative comments of FB. The will not answer their messenger either. Do Not Order These!

You definitely get what you pay for. I saw their ads about a year ago and saw only their positive reviews (which i now see if because the negative have been deleted) and thought it would be fun. After over a year of subscriptions, 3 pairs each time, i have maybe 2 pairs that actually fit or lasted longer then 3 wears. The quality is very low and never lasts. And i saw someone also say here that "it feels like they just pick out random sizes and say its an XL,XXL, ect." said it completely right. I even tried changing the size since almost every pair was too small and i swear they came in even smaller. I wouldnt recommend this company to anyone.

horrible quality and no way to cancel subscriptions or return. I had to freeze my card then get a new one

Never any issue and always comfy and fit perfectly!

They sent me an empty package, and when I emailed them about with pictures as proof, they insisted I was wrong and that they had not messed up. They pushed the blame off on me and on usps, but I received a package with usps stickers or tears and absolutely nothing inside it. I am incredibly disappointed in the customer service and how rude they are in email, and I do not trust them in the future to send me my items without incident. Please do not give this company your money, they are not trustworthy.

Crap! I ordered 2x first time all three pairs didn’t fit (2 were way to small and 1 was HUGE!!) they offered a free pair on my next order (BS, I wanted a refund.) so I ordered again to give them a second chance and to get my free pair and they only send 2 pairs instead of 4 one which had a hole! I don’t understand why people are ranting and raving about this site being amazing. It’s not even close.

I had only received one month's worth and paid for four. I canceled but was still charged. Also really hard to cancel. So I ended up just canceling that card they had on file so I would stop being charged.

yes they are so cute and it’s fun to get panties in the mail. but honestly, don’t buy in to the hype. the quality is so bad, they are cute for 2-3 wears, then completely break down. i’ve even had a pair or two rip entirely so i just wind up throwing them out.