Right off the bat, they sent the wrong size. I emailed and they asked me to send a picture. Fair enough... I sent the pic with the packaging which clearly said XXL. I ordered large. They responded that now they want me to take the underwear out of the package and take a picture of the tags. I didn't originally do this as you can't return open panties. So I took a pic of all 3 pairs which was very difficult as their tags are a super light gray. They replied that they could hardly see 1 of the 3 tags, so they needed more pics. I replied please cancel my subscription, this is poor customer service. It was obvious that they had made a mistake, but they seem to want to make it as difficult as possible to get the correct order. I went to the site to cancel the subscription myself, but guess what? There were plenty of places to add to you order but not to cancel once you are subscribed. So now I have to call. Good Times right there!

Awful. Do not order anything from this company! Fist order was delivered and the sizes are awful. They might have fit the cat if he went on a diet. My second delivery still isn't here. It has been on going for over a week now and soo far all the have done is ask for my address twice, and then tell me I would have to open a claim with the post office, it is there responsibility to ensure my items get here. I have now asked for a refund 3 times and they are still ignoring the subject. Worst customer service I have ever received I think. Litteraly couldn't care less. And they certainly aren't making women feel great. Then they had the cheek to charge me for the next order in the subscription before they had even delivered the last one. Luckily I had already cancelled their payments. Sham!

The worst customer service when I let them know a package never arrived. Three emails and two months later I was still getting he same response asking if I had checked to see if it arrived they sent it....🥴 no offer to replace which seemed silly since it was for one pair of underwear. Ive canceled my subscription after the third non helpful email from the.

This company is a COMPLETE SCAM. Like many of the reviews say, they WILL NOT cancel your subscription. I was wanting to cancel my subscription because I was only receiving a product every 3 months instead of every month. I have emailed them 5 times telling them to cancel my subscription and they WILL NOT do it. Do not support this company by any means. The products are garbage and you cannot cancel your service

The worst customer service I’ve ever dealt with. This whole experience was nothing but stressful. I haven’t had access to my account from day 1. I’ve requested many times for them to cancel on their end and they still haven’t. I’ve now had to contact my bank to stop any further payments. Wanting to support a local company really backfired. DO NOT USE THIS SERVICE. UPDATE - as I know many of you read my first entry, I wanted to add the following: I did not get a package, nor have the cancelled my account. My original review was written Jan 20th, more than enough time has passed to rectify the situation. AGAIN, do not trust this company.

I ordered a package to be sent out every month. I have been charged for 6 months and received two items damaged and of a poor quality. Since my first delivery I have been attempting to cancel my subscription and have had to ask 6 times through their terrible customer service. My account is still not canceled and I have had to arrange a fraud case with my bank to make sure no further payments are taken. HORRIBLE customer service and a poor product.

I am trying to cancel but so far have been unsuccessful which is false advertising. The site makes it seem like u can just cancel. I do not want to be billed moving forward. The underwear is inconsistent even tho it's the same size. Some are too big some too small and I recieved Halloween ones in my Nov order and christ.as ones in jan. I haven't been able to wear any comfortably. I would like a refund but am told due to the nature of the product there are no refunds. #disappointed

Absolute garbage quality. And when I contacted customer service about it they blocked me so I couldn't even get a refund. And I wasn't rude at all. In fact I was very polite!

I love them! Never been late, always answered my emails (can email them which ones you want) so affordable, true to sizes and all well made. I look forward to receiving them each month. Gift from me to me.

I would give this company a zero if I could. My order was wrong, they said it was my fault, the quality is horrible, I had 2 things that were hardly stitched. I have been trying to cancel my subscription for 4 days, no where on my account is anywhere to cancel! Very frustrated and angry