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Missy

26 August 2020, 19:59

  • US

Do NOT do business with this company!!

Do not do business with this company. Read the reviews. All of the stuff is true. They tried to charge me $3 for extra postage at delivery and I told ups to send them back. Now they won’t refund me the money even though I don’t have the product. I urge you to report them to the BBB and I am disputing the charge since I used PayPal to pay.

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Emily Suzanne

26 August 2020, 01:11

  • US

Do NOT order from Knotty Knickers!!!

Do NOT order from Knotty Knickers!!! I posted this comment on one of their posts and they deleted my comment and blocked me from their page. They delete all comments from people who aren't pleased with their products and block anyone who is unsatisfied. "Ordered the Nice subscription and they were super low cut and up my ass I thought maybe I ordered the wrong package, but I checked and sure enough, I did order the Nice package. If you're plus size and like underwear that comes up over your belly and doesn't ride up your crotch/booty, skip this subscription. And then the website wouldn't let me cancel so I emailed the customer service and requested they cancel it for me. They told me to do it on the website. 🤦‍♀️ And then, when I thought they had actually cancelled it, I got another months subscription in the mail and I had to go to the post office to pick it up because apparently I owed postage(so much for free shipping) And to top it off, one of the pairs of underwear I received this month had a big ol' hole wear the band attaches to the panty. Crap quality, crap customer service, crap shipping. Absolute waste of money."

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Emma P

25 August 2020, 17:31

  • GB

Oh no

Oh no! I wish I'd checked here before I ordered. I placed an order on August 6th. Expected date anytime from 14th August. They still haven't arrived. I have to wait one more day before they'll open an "investigation". I have no idea when I'll be charged for next months, I haven't received anything from them yet, and if I cancel my subscription they can't sort anything out for me? After reading the comments below I can only imagine what quality of pants I'm gonna get anyway. I won't be continuing this subscription. I'm angry. This is a simple service, how can it get this messed up. EDIT: I received the knickers. One pair of literal Y fronts and a vomit yellow G-string. Just wow.

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Aisha Cotterill

24 August 2020, 20:43

  • GB

Don’t waste your money

Don’t waste your money. I signed up due to the amazing reviews on social media however these all seem to be false. Can’t comment on the quality because they never arrived and I cancelled my account before they could charge me again. Wish I’d come here to read the reviews before signing up!

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Mandy Ebert

22 August 2020, 07:06

  • US

No product, charged twice and can't cancel

I did not receive my first month's product so I reached out to customer service. Their responses were intermittent/unhelpful, and I was nearing getting charged for the second month, so I canceled my subscription. They then communicated that they needed to reactivate my account to resend the first month since they "need an active account" to do so. I noticed that I would be charged again in two days, so I tried to cancel for the second time and the website literally would not process it. After 8+ tries, I was forced to file a dispute with my bank for two charges and no product, and to cancel my card so they could not continue to charge my card. Complete scam.

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Jennifer

21 August 2020, 19:36

  • US

Horrible service

Horrible service! First they said they couldn’t find my account but, they had no problem charging my card. Then a month to receive the order. It was not as advertised! I specifically emailed back & forth with them to assure I would not get the super low rise panties due to a C section scar. What did they send? EVERY SINGLE PAIR IS SUPER LOW RISE!!! I contact the company and spoke to an ignorant rep. They claim that they can’t fix it, can’t exchange or return and still have yet to cancel my account as requested! Do NOT waste your money on this garbage! This company is fraudulent! They now want an order number 3 years later… wow… I was able to find it to prove I truly did have an order with them. That order number is: Order #:2252366348349 Placed 8/3/2020 Yes this review is very accurate!

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Christa Ann

20 August 2020, 23:54

  • CA

Absolutely horrible quality and they…

Absolutely horrible quality and they have not sent me one single pair that isn’t ridiculously hideous!! Save your money!!!

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strawberry Kiki

19 August 2020, 11:56

  • US

For one the extra shipping costs is a…

For one the extra shipping costs is a pain in the butt two yes some where nice there cute but most after a few washings are ripping and falling apart not worth my time and money going somewhere else after like 6mths ive finally had enough

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Amy Grzybek

18 August 2020, 20:36

  • US

i signed up due to all the rave reviews…

i signed up due to all the rave reviews on social media... but when I got nothing 6 weeks later I made a post on their social media and it was removed along with my ability to make ANY posts! They blocked me! Now i know why they have rave reviews becuase all the rest are removed immediately! Cancelling as well and they should be reported to the BBB as false advertising! UPDATE they sent me ANOTHER package and charged me again after i cancelled! This company is a scam!

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Salorah Duffy

18 August 2020, 01:32

  • CA

I'd give 0 stars if I could

I'd give 0 stars if I could. Holy crap! I got 3 months out of my subscription thinking the first 6 pairs were a fluke. The first 3 ALL fell apart at every seam after only 6hrs of wear + 1 wash. They're made with cheap lace or mesh that shred during wear. A complete waste of money. They are absolutely horrific quality and EVERY pair is EXTREMELY ugly. I haven't recieved a single cute pair of panties. The "thong" package is not for thongs, it's a g-string package. The "sugar and spice" package has variety, but it looks like I've just recieved leftover materials made to look like underwear. I wish I could attach a photo of the horrendous stitching and hideous styles. Just recieved a scalloped style pair, made of balloon-like material with loose threads all over, with a liner they GLUED on. I've bought underwear at the dollar store that were better quality for a better price. They use photos of adorable styles and send you leftover trimmings. Editing and cancelling your subscription is next to impossible. I've clicked cancel over 5 times so far and it says it's still active!!! I feel like I'm going to explode