Terrible service from Encore! I moved house and the sale completed in October however, I am still being harassed with emails from them about a service charge I’m no longer liable for all because their departments can’t seem to communicate with each other! Despite me contacting them and sending several emails, these have all been ignored having received another email about the service charge today (9th Jan 2025). It’s causing a lot of stress for me and this seems to be my only option to get them to sort it out!

The services provided by Encore Estate Management have improved tremendously in the last year or so. Chloe in particular as well as Richard have been instrumental in this improvement, being very reactive and always trying to find the most appropriate solutions to the various problems. Thank you very much for your help and please keep up the good work! Kind regards Charles Mercier

I would like to commend Encore Estate Management for their excellent communication and consistent updates. While there is still a lot to be done, I truly believe they are on the right path. Compared to the previous management, the difference is massive and very encouraging. Encore’s ability to inform and communicate effectively is remarkable—this alone solves 95% of concerns by putting customers at ease and fostering trust. Their proactive approach and willingness to keep us informed make all the difference. I want to extend my gratitude to the hardworking Encore staff. Your dedication and professionalism are deeply appreciated. People like you truly make the world a better place. Wishing you all the best as you continue this important work—thank you for everything you do!

I find it impossible to think of anyone who could by any stretch of the imagination be a kinder, more caring and considerate person than Helen, our Concierge at the Waterside. Nothing is too much trouble for her and she always has time to listen to residents if they have any concerns and will always be ready to help in any way she can. Her ability to manage any " tricky " situations is superb and I can safely say that without Helen " at the helm " life at the Waterside would be nowhere near as enjoyable and relaxed.

Our Helen. That is how I refer to our concierge here at The Waterside Apartments. As do many of the other residents here. Her friendly manner and the fact that she goes over and beyond to sort out any issues you may have. There's no doubt, for me, she adds to the pleasure of living here.

Helen has been an absolute gem as concierge at The Waterside Apartments, Nottingham this year. She’s professional, super friendly and the most helpful, resourceful constant as we come and go in our busy everyday lives. We are truly thankful for her! ❤️

We wanted to say a big 'thank you' to Sean Grant for working to keep this beautiful building and estate in good order over the year. His attention to detail, diligence, and responsiveness is a great comfort to us residents, as his his charming manner. Many thanks from us.

Richard Barnett has always been very communicative and helpful on small issues like a broken fence and advice on how to manage a turbulent previous owner of my flat. However, action counts more and on Christmas Eve, our building gate became stuck. My sister was unable to leave to pick her husband from the airport and others couldn't leave in their cars to go to work. Richard left his comfortable office and jumped the gate, tried a key...didn't work...then, left to get one from a nearby vendor. He opened the gate that allowed us access to go in and out over this Christmas period when no technician was available. Thank you very much for doing this.

The management of the development, has greatly improved, over the last year, and this is because of the professionalism and hands on approach, by Chloe..She is very pro-active and a pleasure to work with..Many thanks again.. DS

Huge thank you to Richard Barnett. Our car park gate was stuck shut on christmas eve, no one could leave it was a nightmare! He went above and beyond to personally visit and find a way to let us leave and enjoy our festive break. I can't thank you enough Richard you went so far out of your way to sort this for us so very quickly.