en on and off all weekend and no one has been available to assist I have to wait until Monday morning There should be weekend support

I have not received a clear answer from the ClearFibre team regarding the activation of the WI-FI in my flat. It has been more than two weeks since I applied for the internet, and my attempts at emailing and contacting online customer service have failed to speed up the process or give me a clear indication as to how much longer I need to activate the internet.

Very simple once explained. Have not had any issues with it in the first fortnight.

The customer service is very good, they respond urgently on whatsapp.

My fibre had suddenly stopped working this morning. In this day and age not having access to internet is a major drama and puts me in a bad mood!! 🤣 I rang clearfibre support and tried a few resolutions upon their advice, however nothing worked. Luckily, Max and JJ were in my building doing installations, so they came and were able to immediately diagnose the problem and fixed the issue pretty quickly. I felt confident in what they told me what the issue was, it was explained in a very easy to understand way. They both had a lovely manner about them. Many thanks all for sorting my issue and getting me back online again.

Great customer service and response time and overall great service

awful it never worked ..very dissapointing i would not have this net work by choice it just was included in the but waste of time

The router was not connected until ClearFibre was reminded. The router kept dropping out. New Router didn't work at all. The computer said, "No internet, secured". I'm still waiting for my superfast connection via FTTH. I received an immediate and successful response to the above post. Emma talked me through the complications of the problem (largely my fault) and it was sorted out to my satisfaction.

Kev, the engineer, was great. Very professional and kept us informed throughout.

Good company with great broadband deals!