The company is super responsive, I love that they were available via text if we had any issues. The cabin was clean and spacious and exceeded our expectations. We will definitely be back in the future!

The cabin is beautiful.

Me and my family go every year we love cool cabins very nice and the cabins are the best

Although I only had one occasion to contact Cool Cabins directly, they were friendly and helpful when I did.

It was a clean nice little place to spend the weekend in big bear. Great location as well

COZY, I NEED EVERYTHING IS THERE

The location was great. Loved the layout indoors and outdoors. Clean and prepped well. Warm and cozy.

Our stay at the Stone House retreat was quite disappointing. The beds were unhygienic, with visible signs of neglect, including dirty sheets and rat droppings on some of them. The dusty cabinets and blinds added to the overall unsightly appearance of the place. Additionally, the shower experience was inconsistent, with hot water followed by sudden cold water. These issues made us all feel disgusted and uncomfortable during our stay.

Bed sheets were stain, the oven was left on with the door open, if a child had walk in first they could have been burn, I rented the cabin because the family was going snowboarding, once we arrive, bear mountain was close, would have been nice if the employee would have told us bear mountain was close. I had let them know I was only renting that house because it was right next door, walking distance to bear mountain, I could have rented something better and closer to snow summit, plus no area for kids to play outside.

Upstairs beds too hard. At least one of the single beds needs new mattress. Otherwise we love mallard landing.