Your process was good and easy. The location and bones of the cabin was beautiful, but it was quite beat-up and in need of improvement in cleanliness and the inventory of basic items (kitchen, bedding).

Great selection of cabins to choose from. Great prices.

The spa is right above the master bedroom so when you try to sleep at night, the spot turns on and off for the heater and it keeps you up very annoying. The sink in the master bath would not drain properly. The downstairs area seem very musty and indicated to me that there was mold present somewhere my granddaughter was having a reaction. She has an auto immune disease and I’m very sensitive to mold.

Cool Cabin has a great service, the day time workers are very attentive and pleasant. Alpine Lakefront property not so good. Its rough, it needs lots of upgrades. There were several features that were not in working condition, I think the owners need to up keep the property to be presentable and appealing to people to book it. Very dessapointed because the first time I booked a cabin, it was nice, cozy, clean and everything worked. I was expecting the same quality. I personally won't ever book that property again.

Todo está muy bien solo si hacen falta más utensilios en la cocina hay muy pocas cosas para cocinar también falto jabón para las manos en los baños y en la cocina era muy poco jabón del resto todo muy bien

Had issue with plumbing and had to wait for them to get plumber to the cabin. First sent maintenance guy. I told them it was a plumbing issue. Had to soak up all of the water that was overflowing from the toilet al) over the floor after taking shower due to glog in the main line. Missed going snow tubing with the kids. They did finally get issue fixed, but feel should have got some kind of credit.

Love the place! Great for a family of 5, amazing views!

When we spoke to the employees at cool cabins, they were extremely friendly and helpful. Very easy check in and check out.

Our big bear trip was excellent. House was very clean and exactly as listed. Big Bear Cool Cabins was very easy to communicate with and very quick to respond; we will definitely rent from them again!

The place is super clean. New fridge and microwave. Tons of kitchen utensils available to use.