Everything went so smooth. From booking to paying to the stay. The cabin was just as pictured and its proximity to the Convention Ctr was perfect for walking. We went for the Octoberfest festivities and everything was just as planned. It's our 3rd time using Big Bear Cool Cabins and we plan on using them again. Thank you everyone!

Loved the Cabin. Customer service is great. We were missing a few items from the fire wood bundle we ordered in advance, it was delivered quickly. The only major complaint is that the propane tank was empty which we didn't notice until we went to use the grill on our final night after waiting al.ost two hours we decided to cook our dinner inside. As we sat down to eat the propane was delivered.

We had a very cozy time staying in the cute cabin. We enjoyed the pleasant stay and the internet was working well the whole time. There was one small problem when cooking. The fan/vent over the stove was not working too well. Overall, I had a great time and would stay again.

Exceeded my expectations! Stunning cabin! It have everything we needed and more! I will definitely be returning every year.

The cabin is nice, good size, well supplied but what really ruined it for me and my family is that they had huge mouse traps all over the house. I took my elderly parents and didn’t want to go through the hassle of trying to move them to another cabin. I didn’t sleep well, worried about the mouse traps. I’m sure they are there for a reason.

Great interactions with employees of Big Bear Cool Cabins! Thank you for helping to make our weekend fantastic!

Lots of space, close to everything and early check in was available.

Good stay, a little short from great… I stood there my wedding night it was as described on the site but the amenities do have a fair amount of wear as well as the cabin. The cleanliness was questionable, we did find some less than clean areas in the cabin.The pool table was wonderful and an amusing form of entertainment as we could not sleep on the very firm beds presented in the bedrooms upstairs. Overall was manageable for one night as we were just trying to enjoy our honeymoon but would not book again unless changes are made.

The communication regarding the rental, check in, any special needs, and the check out process is awesome! Everything was so easy and clear. The cabin was so cute and cozy!

Cool Cabins is great. Actual cabin was a big disappointment for the price point. No furniture in bedrooms. Very dirty. Game room was 10/10 and location was excellent.