Apart from random emails with arbitrary figures when they need to balance their books, communication is non-existent, as is accountability for this crowd of charlatans. I wouldn't be surprised if some of the staff have difficulty dressing themselves in the morning. The only positive thing I can write is that they give hope to yellow bus users everywhere that they, too, can be responsible for the management of a residential development.

As a director of the management company that owns one of the largest apartment blocks (100+ units) in CSM’s property management portfolio I have been most happy with the services they provide under Lisa Glennon’s excellent management, and in particular with those members of staff with whom I have frequent contact: Gordon Walker, CSM’s maintenance manager, has taken excellent care of our building for many years. He has a high level of knowledge and skills, is pro-active in recognising potential problems and proposing and, in many cases, implementing sound solutions. He is always helpful, friendly and approachable. Amy Gordon, who submits all the payments to be authorised by the board, is unfailingly accurate in her submissions, prompt in dealing with queries and responding to emails, and always most helpful and courteous. Hannah Gillies handles our building insurance. I am most impressed with (and reassured by) her competence in recognising the most appropriate coverage features and negotiating preferable terms, and her clarity and courtesy in explaining any issues that may arise. David Carlisle, in his capacity as our CSM managing agent, consistently ensures that health and safety standards are maintained and the building kept in excellent condition. He is most thorough in recognising, evaluating, and costing issues that need to be presented to the board for discussion/approval, in responding to the views of the board, and in having appropriate actions implemented.

R fob stopped workin, lee re coded this for us and delivered it very quickly, very nice guy

CSM manage my apartment and the wider block and their service is exceptional. All emails and requests are dealt with immediately and as director of our company, the support I receive is second to none.

CSM always deal quickly and efficiently with our queries and requests. While remaining professional, they get to know us and our individual circumstances, and act accordingly. Their follow-up is regular and consistent.

If you’re reviewing management companies to manage your development do not go near CSMNI. That’s the best advice I can give. I could write a book about how bad they are. Accounts were non existent for two years, I’ve called, emailed, asked for an appointment to review and was constantly ignored. Why? Because they’re not in order. End of year accounts from 2020 were charged in 2022. Then again they charged incorrectly for the first quarter of 2023. When I did get insurance policies emailed after two years the prices were not even on them, pages missing from the policy, address of the development was also incorrect. No AGM’s for two years after we practically begged them, residents needed to see accounts. Accounts, where to start? They’re incorrect, balance statement differs from the schedule as does profit and loss. It’s deliberately confusing. Costs were added that weren’t part of the agreed budget. They are only meant to cut 8 small bits of grass, there’s nothing else to look after and it costs £6k. It’s a small street. I see Lisa gave herself a 10% pay rise at our expense and kept the surplus at the end of year for anything that might happen. Not sure what can really go wrong with grass, but there’s also two other contingency funds we pay into. They’re ignorant, dismissive and interestingly the insurance is provided by abbey auto line, the company her husband is a director of. And there was me wondering why they never got quotes or checked for cheaper prices. Instead the cost of insurance has tripled. With no claims. These 5 star reviews are a mockery.

We unfortunately had our bins stollen from our development on eglantine avenue, CSM replaced these a few days later, Lee was brilliant!

I have found my main contact, Hannah Gillies, extremely helpful and always acts promptly with my inquiries. Tanya was also helpful in sorting out and advising me on an issue with our title deeds. I have, on the other hand, found it difficult to promptly get our annual accounts. That was corrected this year (22/23) but the previous years were very slow.

I reported a groundswork issue to Lee, of which he had this dealt with within 48hours, would highly recommend.

Gordon Montgomery is worth his weight in platinum. Such an obliging and good mannered individual who will tackle just about any job as we well know by his stupendous work in Whitehall Square.