Order was dispatched quickly and parcel arrived intact.

Great company which is very reliable and efficient. Awesome service.

Extremely quick service. I am based in Sydney, Australia, and the product shipped the day after I placed the order. It arrived two days later.

First delivery Product as described Well packing Appreciate it! Thank you and highly recommended!

They lost my parcel, never reply to emails or phone calls .... they’re a joke I called 16 times in less than 24 hours and not once was the call answered, I left my name and number and was never called back. The first 2 email replies were automated and said “ my parcel was with Aus post and will arrive 3/5/21 “ which turns out was a lie , as I’m told my parcel is apparently coming from the US now and takes much longer.

Beware you click on a link for a particular skin colour and it changes in the checkout - seems to be a scam to sell their more available colours.

Very customer friendly online service. Easy to purchase and great to track the order. Didn’t take to long from AUS to NZ

It took me almost an entire month to get my refund btw. And they responded faster to my reviews on here than they did trying to inform me about to product I never received. COSMETICS NOW IS A JOKE DO NOT USE THIS WEBSITE. Just so everyone knows most of olaplex products are cheaper on amazon, and in the long run after dealing with this crazy customer service they have I would have just got it all there. I used Afterpay thinking it would be easier and cheaper on myself initially, but ended up buying the product I never received for cheaper on amazon. And I also received the product from amazon before I even resolved my issue with cosmetics now.

Great bargain, really cheap compared to other stores. Authentic products. Delivered in 15 days.

Terrible experience so far. I ordered sunscreen and it came with the safety seal missing. I asked to return it and the process is so complicated, I feel like it's intentional to discourage customers from doing returns. Super disappointed, spent over $30 and that money is gone now, will not use the sunscreen and never order from here again.