I ordered a product and they are insisting I gave them the wrong address, so it was sent elsewhere. I have contacted the post office, I have called the church where it was apparently sent. I am left with nothing. They will not resend. Big waste of money and poor customer service.

I placed an order on March 18, it supposedly shipped on the 21st. Today is April 11. The tracking number never made any movement. I called the 951 customer service # and no one picked up. I get a private call a few days later from someone from Cosmetics now. I ask where's my package. They say it's supposed to arrive. Nothing came. I ask where it's shipping from. The man on the other line says Hong Kong. I don't have any products or my money back. These people are thieves. I'm filing a chargeback with my credit card. I'll never shop with them again.

Happy with the purchase and delivery

Efficient company with good prices. My order was well packaged and arrived quickly after I bought it.

Placed my order 3/27 and it was en route to DHL distribution on 3/28. It is now end of day 4/2 and it hasn’t moved all week. The website states 6-8 business days which would mean it would have to arrive wed 4/7 at the latest. Which seems like an impossibility since it’s on east coast. Basically been sitting there for a week. Customer service is terrible - when you call it states no agents are available. Messaged them on Facebook and they told me to email. Email and they tell you it’s in its way but I can see that’s not true. Stay away! Update: order is still sitting waiting to be picked up....it’s been 8 days and no movement!

My order was supposedly dispatched on 16 March but it still hasn't arrived, even though their website says "Delivery to urban areas in Ireland usually occurs within 3-6 business days and can be tracked online 24-48 hours after dispatch." This is misleading as there have been NO shipping updates; the An Post website says it hasn't received any details for my parcel. This company should consider changing the information on its website as it's not accurate. I have emailed them but no reply yet. Judging by other negative reviews here I'm afraid I won't be receiving my parcel for a long time, if ever...

Purchased hair products with really competitive price compared to other online stores. Delivered fast in a safe packaging

Fast delivery and wide range of products I struggle to find locally. Highly recommended. Point reward system a bonus.

Quick efficient service. Product exactly as displayed. I'll definitely use this company again

Package arrived fully intact, to my doorstep. I'm very happy with the excellent service!