Un servicio excelente al igual el trato. Hermoso lugar, habitación, piscinas ect. Lo recomiendo 100%

Great experience, booking was easy and received everything they promised.

I stayed with my family at west gate resort for 4 nights very nice place to be I will recommend anyone to try ! Thank you west gate staff I will come come back again and again God bless you all

The hotel room was nice and spacious but there wasn’t much to keep us happy. After spending the day out we were hungry and the small selection of food that is available to order stops at 8pm. That is extremely hard to deal with since we were traveling with kids. The restaurant on site is only available if you have made reservations and if they don’t already have an event in planned. When booking using the deal don’t plan anything fun as it will have to stop to go back up the mountain which in the end feels like waisted money.

It's really bad experience while reserving their vacation package. They didn't mention those qualifications (questions asked by phone after you reserved, e.g. family income, US citizen [why?], attending a promotion session after you arrive there....) before you booked the hotels with special promotion price---especially we spent a lot of time to plan this trip including this hotel reservation. Just wasting our time!!!!

Very great service

Very easy. Great resort

DO NOT BOOK THROUGH THIS WEBSITE!!! The $100 dining dough gift card is a flat out JOKE CAUSE NO ONE TAKES THEM AT THAT PRICE!!!! VERY BAD CUSTOMER SERVICE THAT YOU HAVE TO ASK THEM MORE THAN ONCE TO REPEAT WHAT THEY SAY CAUSE YOU CAN NOT UNDERSTAND THEM!!! WILL NEVER USE THIS WEBSITE AGAIN!!!

Not a bad experience. Room was nice and quite. Right downtown in Pigeon Forge. The Time Share presentation was ok. I don't agree with never being able to have an offer from Capital Resorts again since we didn't sign up at that time.

The deal we got was excellent as well as the service. Thank you