Couldn't organise a raffle I ordered a EV charger via Hive/British Gas. I was told as a Hive & BG customer it would all be taken care of and it would all be a very smooth process, they would arranage any necessary ugrades etc. So I Completed all the pictures and survey information and sent it to BG/Hive. I was then told I'd get a video call in the next two days from the installers to talk me through my requirements. Didn't happen!!!!! Instead I stumbled upon an email in my junk folder a month later of an "installation survey questionaire". Completed this with lots more photos and information to be told I need a meter fuse upgrade (not heard a thing form zenith about this, I actually received an email from National Grid advising me). The day the fuse upgrade was completed, I advised Zenith and was then told "oh sorry, you now need to get an ISO switch on the meter. And you'll have to arrange all that yourself". So I arranged the ISO switch waiting another two weeks for BG. As that was literally being installed I received a call from Zenith who were due the very next day, they said "yeah sorry, but we've looked at the pictures again and we can't install this in your garage because of health and safely". So my order from mid November has taken over two months and two days of lost pay while my meter was being upgraded all for nothing!

Had new loft and underfloor insulation installed by Zenith 2 years ago.i fit a new loft hatch a few months ago and whilst up in the loft i noticed the new insulation was only 75% done i.e one bedroom had no new insulation above it.i complained to Zenith oct 2023 and they said one of their team will be in touch.im still waiting for them 3 months later to get in touch.i asked for updates on numerous occasions but heard nothing as yet Jan 2024.

I recently had my house insulated by Zenith Eco Solutions, and I'm thoroughly impressed, especially with Michael Tierney, Martyn Smith, and Stephen Hughs. These guys are fantastic! Their work quality is outstanding and they paid attention to every detail, showing off their top-notch skills. But what really stood out was their friendly professionalism. They were super considerate about not being disruptive and they kept me in the loop constantly. Efficient, clear communication all the way. In short, if you need insulation work, these are the guys to call. Huge thanks to Michael, Martyn, and Stephen – you guys nailed it!

The customer service rep organising the work was excellent with communication. The engineer who came to install the ev was polite and professional, he done a very tidy work and explained everything fully

The charger which was fitted didn’t work from day 1. Nearly two weeks later and I’m still waiting for replacement

The engineer arrived on time and did a great job installing the EV charger. Very professional and polite throughout

Zenith Eco Solutions recently came and fitted my EV charger. They were professional and arranged the installation within a couple of weeks of my order. The engineer that came was prompt, courteous and tidy and explained the features of the hardware he installed. If anything was lacking, it was the knowledge of next steps and how to use the charger with the App. Overall though, very happy with the service.👍

The engineer who came (Joshua Jacobs) was absolutely fantastic, very conscientious and did a very neat job! I was really happy and have had compliments from the neighbours on how neat it looks! Jordan Bradshaw also did a fab job of organising everything for me. There were a couple of cancelled engineers initially due to sickness etc and he always let me know and was apologetic etc. Lovely company!

Excellent service. Engineer was fantastic, efficient and professional. After service care has been exceptional.

Great service start to end. Fitter was excellent and wrapped up the install within 2.5 hours. He also cleaned up after the install. The support from Jordan was great too.