My bike was packed in such a way that the front wheel was wrapped around the spokes of the other wheel and it was already scratched. It was also impossible to remove the front wheel from the way it was packed without causing further damage. I have now paid a lot of money for a bike which is already scuffed and scratched.

I ordered a bike from H2 Gear during their sale period and received a mixed experience from them. When speaking to them directly, the team were helpful, however, a couple of my emails were left unanswered. The main problem I had was that they managed to lose my bike, sending it to another customer (though they did say it was the courier's error though there was some confusion around who was at fault). Despite this problem, they did rectify it efficiently, keeping me up to date with how they were progressing, and I received the bike 4 days later than expected. The bike was well packaged, but the gears needed adjusting slightly, the front brake was rubbing and brake pads needed realigning. Nothing major, but I expected a bit more attention to detail.

Great service - super speedy delivery! Highly recommend!

Really good communication throughout my purchase. Bike was well setup, no issues.

Supposed next day delivery. Ordered exactly a week ago and still have not received anything, not even correspondence to explain a delay. Called the helpline multiple times and it just rings out. Nobody answering emails or their facebook page either. Only clothes ordered, not even a bike! Ordered for a cycling event yesterday, strongly considering opening a paypal dispute as I paid a lot of money for the goods. Starting to smell a scam. Not good enough!!

My item was delivered to the wrong address . They delivered to my billing address rather than my stated delivery home address . So I was then inconvenienced by having to go and collect

good overall experiance e-mail would be nice if delivery is delayed by you waiting for goods from outside supplier

This was the first time I had used H2gear. Their range of products, price and customer service were first class. I had a couple of questions prior to buying my Specialised Hybrid bike. These were dealt with promptly and efficiently by Rachael and her colleagues. I would not hesitate in recommending H2gear to family and friends. Thank you for making my purchase such a positive experience. It was very much appreciated. THANK YOU

I recommend H2gear to anyone.

Top service and bike delivered in top condition on time.....I would definitely recommend.