Excellent Customer service and Delivery Next Day , Item as described and Perfect

If you want return/exchange unused bike be prepared for long useless conversation with rude and unhelpful crew. I have purchased a bike online and collected in store and as it stated on their website “our promise 28 days return. we are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things or you simply don't like what you've ordered” When I wanted to exchange my bike for smaller size I have been told “ Generally speaking, once a bike has been handed over in-store and has been taken away we do not accept returns or exchange” I was fed up with it and finally kept this bike but will never ever buy anything from them. Update. Customer had never problem to bring a bike for inspection. And did inform you of unused bike condition in email exchange.

Prompt efficient service. Good communication. Helpful follow-up support.

Great customer service, really quick to response to emails and helpful advice when trying to sort out using the Cycletowork Scheme. The bike itself was dispatched really quickly.

I made my order under the impression stock was ready to be sent out only to be told not in stock once item is paid for.

Friendly and helpful customer service. Items arrived quickly.

Excellent service did have a problem with the battery but it was replaced immediately and received within a day I would highly recommend this company

Very fast friendly and helpful will deffo use again

First time used H2 Gear but from placing order to receiving delivery very swift and efficient with excellent communication

Really quick delivery on the product I ordered. Arrived securely with DHL and the part seems great so far! Would definitely use again and recommend.