I ordered a book but they sent me the wrong book. They wanted me to pay to return the book in order to get a full refund. They also offered to let me keep the book and they would give me a 20% credit back. After I said no and asked for them to send me a mailing return label or issue a full refund, they stopped responding. It's been a week and still no reply. Ridiculous! It was in no way my fault and yet they wanted me to pay for their mistake. Horrible customer service!

I ordered a book from AbeBooks from this seller. The book was supposed to be in very good condition. The book that I received was dilapidated and also did not match the image of the book that I ordered. After making a complaint, I was offered a 20% discount or that I might return it. 20% discount was not adequate for the amount of damage. Also, I did not wish to pay to have it shipped back to them.

These people are selling books that are old and worn out. Customer Service doesn't care if you're unhappy with your purchase, because they're already expecting you to be unhappy about it. They're in the business of selling garbage. If you try to get a refund for the garbage they send, they won't respond, and they'll block you from purchasing again.

I have ordered hundreds of books from this company. After placing an order, I sent three emails notifying that my address needed to be updated. I was assured they would issue a refund .Then they refused to reimburse me so that I could place another order. Save your money. I will never order again. Horrible customer service!

I had ordered from them before with no issues but this time, I didn't get all the books, some in very bad condition, I have tried to contact them 6 times with no response

I ordered two books on August 15th 2024. Today is November 4 2024. My books have still not shipped. I spoke to someone there over a month ago who said they would help but I haven't heard from them since and am getting no replies to my emails.

I would give 0 stars, but that is not an option. I ordered a book that was supposed to be in "Very Good" condition. When I received the book, it was not in very good condition. There was writing in the book, highlighting, and the cover was "well used." When I tried to contact customer service to return the book for a refund, no one contacted me to explain how returns worked or even where to mail the return. Now, I am stuck with a book that is not in "very good" condition. I will NOT order from them again.

Second sale has zero customer service. Their email for contact on the website does not work. There is no other way to contact them. They shipped my books to the wrong address and because you can't even contact them, I couldn't get my books.

I ordered four books from them. I only received three. I’ve contacted them three times through their websites messaging system. I tried to email them twice but their email kicked back with a message from Microsoft saying the domain does not exist. Do not buy from them. Very poor customer service (as in none). I first contacted them two weeks ago and twice more since then to no answer. Do not recommend this site. Steer clear of it.

My last 2 purchases were very disappointing. One book described as very good and it had multiple large dog ears. Dog ears ruin a book and the creases weaken the paper fibers. Am trying to get a refund and they are offering me 30% of what I paid.I am refusing the offer. 2nd book was sent and described as very good. The book was full of heavy whitish gray powdery mildew and brownish dust on the board of the book, top of book and dust jacket. It smells so bad that I put it in a plastic bag. I have had problems with second sale books before. After this is settled, I won't buy from this company again. Purchases were made around the 3rd week of this month.