If the reviewer below really is in the travel industry as he professes, then I would think that he should be aware of how terms and conditions work, he also should be aware that working with companies instead of making demands on them often produces better results. His response comes across as a series of demands of how he expected NaturesLens to sort out a mess not of their making, if he didn't ask for a transfer or a credit note for his deposit until several emails later but did ask for a cancellation, then he needs to take this matter up with his travel insurer. I know for a fact that NaturesLens issue cancellation invoices in this scenario and his travel insurer will now be the right recourse for the deposit loss. If, as he admits, he then posted on social media numerous times - the amount of times seems to be acknowledged as being multiple - this could be seen as further antagonising the situation by the reviewer and that he has to date only made demands, not attempted to work things out.

Today i had yet another trip postponed due to the pandemic but as with the previous two Pui Hang of Natures Lens has it in hand and put my mind at rest offering an alternative date. I feel sorry for companies in there position not knowing when it will all end and having to juggle dates and keep customers and guides informed of the changes. I have been with them on previous trips and know they will do they're best to make everything perfect as usual.

I was booked to travel with NaturesLens in March to see tigers in India but the trip was postponed to 2021 when the country closed their borders. NaturesLens were incredibly helpful in helping me get a refund for my flights as I didn't want a voucher and went above and beyond to help me when I had trouble getting a refund for my internal flights. I feel the negative review below is unfair because I know from my own personal experience just how hands on they are with their business and ensuring that their guests are kept up to date with regards to their trips. Only last week they contacted me to canvas my opinion with regards to postponing the India trip again from 2021 to 2022 based on feedback from their suppliers. They clearly have their fingers on what's happening and I am very comfortable and happy with them. So much so that I have just booked to go to Sri Lanka in 2023 with them!

With reference to the review that NaturesLens have received regarding their refund policy, this is all clearly stated in their terms and conditions, follow the correct procedure and NaturesLens treat you very fairly. I was booked on, and eagerly looking forward to, a holiday to India that should have taken place in March 2020. Thanks to COVID this was cancelled at very short notice due and NaturesLens took care of everything, even assisting in obtaining refunds for our airline tickets. They kept me fully informed throughout the process and rebooked the holiday and all it's elements for spring 2021. However, due to ongoing COVID issues, it has now been delayed again until 202. This was a a decision that was made early and communicated well, all our options were presented to us and it was handled very clearly. I have taken photography holidays with NaturesLens since 2013, and would consider myself to be a regular and longtime client of theirs.

Well, the pandemic has certainly played havoc with travel plans, I travel a lot with NaturesLens and have seen five 2020 trips having to be postponed; NaturesLens ask for only a couple of things, act politely with them and work with them to resolve situations. I have moved all our trips into future years, I have had assistance from them on gaining refunds for flights and I have been fully kept in the loop. Often I have hotels or parking booked at airports prior to a trip and NaturesLens have kept me informed of what is going on so that I have lost no money. NaturesLens have fully adapted to the needs of the travel industry in the post-pandemic world, the have introduced a booking guarantee and I have found them to be very flexible - if you are worried about their refund policy, take it from me that you do not need to be, they follow the standards of the industry, follow FCO advice and actively help clients out when travel plans do go off piste - in the case of some of my trips, they were postponed ahead of time, just because the clients were not happy with the situation on the country that we were supposed to be travelling to.

Just returned from my first trip with NaturesLens. I visited Japan with the intention of photographing Stellar Sea Eagles, Whit-tailed sea eagles, Red Crowned cranes and Whooper Swans. I specifically picked this trip because it appeared that it provided the most opportunities to get great shots especially during extreme cold and iffy weather conditions. (For example, six boat trips on the sea ice was a fantastic way to hone one’s skills and get great shots with practice.) And I can happily report that the experience exceeded my expectations. The NaturesLens guides knew the area well and provided just the right amount of instruction as required by each participant. And the group size was small which made organization much easier for everyone. The guides were also willing to alter the itinerary as necessary if the group decided to be creative and vary from the plan. I’ll be traveling with them again in the future as soon as I figure out where I want to go next year.

Thanks for a wonderful Wildlife of Costa Rica tour. We saw so much in the time away with so much packed into every day. Tailoring of the Tour to fit the likelihood of seeing wildlife was impressive and I appreciate your efforts on meal times as not being essential for me it certainly made things easier to plan. Looking forward to the next tour with NaturesLens

This was my first trip with Natureslens, and with any first trip I was unsure what to expect. However the whole experience was flawless, from making the initial booking right through to my return. The location the group was accommodated at was an old hunting lodge, built in the late 1800, excellent digs, and the catering was all freshly cooked, abundant and very tasty! Excellent chef. The hides, in total number 30, but we used just a small number of the total. As our group was small, for the most part we were in individual hides. All in all, a very memorable experience!

Having been to Lake Kerkini twice with NaturesLens during winter to photograph the amazing Dalmatian Pelicans I was exited about what the area had to offer during Spring - and it turned out to be just as rewarding. In Spring, the birdlife on the lake is in a league of its own and the photo opportunities are second to none. Thanks to David and NaturesLens for a fantastic trip - I will definitely return! Steen Torner

I have just returned from Lake Kirkini photographing Dalmatian Pelicans. NaturesLens organized the trip and it was excellent, the trip went without a hiccup from start to finish. David Miles from NatureLens was our host and an excellent host he was. His photographic expertise was passed on to us without question. I learnt a lot from this trip and would recommend it without hesitation. Thankyou NaturesLens and thankyou to our boat driver Vasilis