Very helpful and efficient

Great samples love them

My samples didn’t arrive initially but it was sorted out very quickly and efficiently

Very stylish tiles. Well packaged.

Brilliant sampling service, very efficient. Sadly on this occasion the colours weren't quite what we needed but we will definitely try to use them again

Beautiful tiles but terribly packaged so loads of them were shattered on arrival. Sent Ca Pietra the batch details and they issued replacements (which again weren’t well wrapped but did arrive in one piece this time). However there was no proof that the tiles were from the same batch. The tiles were expensive so very disappointing about the very poor quality of packing and lack of care regarding giving customers assurance that the replacement tiles are from the same batch. Even though the tiles are beautiful I won’t buy from Ca Pietra again until they improve their quality of packaging.

I called upon their customer service to track the status of my sample order. Capietra customer sevice resent the order again in priority delivery for me right away during the call and i received both the orders the next day. That is exceptional customer service to me.

We ordered tile samples which we paid delivery for. When they arrived they were in a big box, carefully packaged which was good. The bad part is the samples were tiny! We had hoped for a piece big enough to see how it goes with other furnishings but it was pointless, one piece was an end of the tile around 6cm x 4cm. We also ordered a sample of a highly patterned raised texture tile and we got the centre of it, you could not tell what the actual pattern should look like. Not good samples concidering the tiles are high end around £50 to £75 a square metre. We will go back to the drawing board and look in tile shops.

I ordered some tile samples. All sent in a timely fashion. Unfortunately I missed the delivery twice as I had no notice when they were coming and they were sent back to the warehouse and I never received them. There was absolutely no option to ask for them to be in a safe place or a different day like usual DPD deliveries. When I emailed their response was disappointing and didn’t offer to send again. I’ve got tiles from somewhere else now but it’s a shame as they are lovely tiles.

Really helpful and when I needed to cancel part of an order due to a change in plans it was totally hassle free and quickly refunded. Great customer service