Beautiful quality tiles - came quickly - haven’t made final decision on which to choose but a beautiful product

Samples arrived very quickly and safely wrapped for delivery. Very good quality. Ca' Pietra were very quick to reply to any questions. Very happy with our experience so far!

Samples sent promptly and good quality and well packaged

requested a large sample which arrived quickly and helped us decide this was the right tile

Very accommodating for requests

The Tiles were just as advertised both in colour and texture. Beautifully packed in double boxes with insulation. Even so, some were broken whilst in delivery transit. They were instantly replaced. Excellent products and customer service.

Fabulous tiles, can’t wait to see them on the wall!

This company really do not care about their customers and just want to rip you off with as little service as they can get away with. Be careful before you order because they will not help you with delivery which is Kerbside only. This is not clearly highlighted as part of the ordering process, but the company direct you to their delivery and returns page which is not advertised clearly before you buy. 'Large orders are delivered on a large curtain sided lorry with a tail lift, kerbside only.In both cases the driver cannot assist with moving goods into your property.' They were not helpful when I explained I was a single female with no family in the area to help out and just asked if I wanted to cancel the order and they couldn't help further. Also be aware for large delivery orders they charge £75 additional for delivery and for small orders (I ordered just 1 box of tiles at the end of the project as the contractor was short due to the amount of cut offs and this was charged at £28.75 which I think is absolutely disgusting). As with most bathroom projects, mine did not go smoothly and took a lot more time to complete than expected (7 weeks instead of 2). Obviously I needed all the materials from the outset including the tiles. I had an £89 box of tiles left over and when I requested to return these I was told that I was outside of the 30 days and there was nothing they could (i.e. wanted to) do about it. I explained how disappointing this was and that they would lose me as a future customer and did they value a return over repeat business and they must be happy to because they never responded. It was so arrogant, but I will never purchase from them again. You need to know if you are going to purchase the tiles that you need to be prepared not to have any kind of customer service, be ripped off for delivery and have no option beyond 30 days if your project goes that far to return. I would recommend to read the delivery and returns section on their website before you buy. You have up to 30 days of the delivery being received/ collected to return goods to us. Also they won't refund if the packaged is damaged in transit and you will have to go through your courier if you have taken pictures etc of the tiles beforehand. Nightmare I also need to mention they take 15% off your refund (of the products you have paid for) for restocking. I mean that should tell you everything you need to know about this company. If there are damages on your delivery to us, we will take photos to aid you in any claim with your courier.

Very pleased with samples ordered.

Great service, beautiful selection of quality tiles, speedy delivery.