Totally reliable.

I bless the day I found Home From Home.....for almost 20 years they have been our best friends in London....can’t wait to visit again!

When you rent a flat in London you need an agent who really manages the situation. For example, I rented a flat through Home From Home for the month of April 2020, and then the Coronavirus Pandemic hit. HfH promptly gave me a credit for what I had paid to rent the flat in April which I can use in the future to rent another flat when I will again be able to travel.

I rented a Holborn apartment in March 2020, and everything was fine and went smoothly. However, when I returned home to the USA, HomeFromHome refused to return my security deposit of GBP 200. Unfortunately, the coronavirus issue hit Europe and the USA just as I returned home. A week later, I emailed everyone at HomeFromHome, asking to refund my deposit. I received only auto-response emails, telling me that the coronavirus issue had shut down their offices. I tried calling them directly, and they did not answer their phones. I find it hard to believe that there wasn't one person in the company who could refund my security deposit from their home office. Nobody emailed me back, offering a timeline of when they might refund my deposit. So I called my credit card company, who opened a dispute with HomeFromHome. I will let them fight it out.

All in all, we really enjoyed the flat although there were a number of little things that could have improved our stay. Hard to believe but there was no teapot. The two chairs in the living room are fraying badly and need to be replaced. There also appears to be some water damage in one of the living room ceiling’s corners. And the hallway leading up to the flat has timed lighting that doesn’t stay on long enough. That being said, the flat was very clean and comfortable. We loved the location in a posh neighborhood but it was a healthy walk to Sloan Square tube station. We used the buses on King’s Road to shorten the walk. There was plenty of hot water and we enjoyed the view of the Thames at night. In short, we would probably stay there again but might look for something a little closer to Sloane Square. Thanks for an enjoyable stay!

I had used HFH 10 years ago and just used them again in late Jan early Feb. I loved our flat most recently on Rosemoor. My daughter and I stayed there for 2 weeks and it was perfect. I have no complaints

This was a really 'no fuss' way to rent an apartment for a London stay. The staff were very accessible to discuss different options; Carlos who gave us access to the flat was prompt, efficient and friendly. The flat itself was clean, amazingly quiet, and well presented (and nicer than it appeared in photos!) The only slight difficulty was in deciding from the website which property to choose in the absence of information like - square footage or dimensions of rooms, layout plan.. I think you could give a few more details. But all in all, I will be looking at Home from Home first next time we spend time in London.

What a brilliant company to book with. We have never used them before but I know we will now use them every time we come back to London. The booking process was easy and Katie was super helpful. The home was spotless and we can’t thank Home from Home enough.

I had a conversation with Cherry in Chiseldon and was bowled over by her knowledge and advice, but more importantly by her warm and friendly approach to customer care I couldn’t fault her and remain extremely grateful for her ability to clarify technicalities and i am thankful for her patience. What a fabulous lady !

Great service as ever