The bag to house the gazebo split but you promptly sent another one. Thank you!

Excellent service providing spares when my gazebo suffered some storm damage. Very helpful and items quickly despatched.

Very happy with gazebo, quality is good, and it looks great. Easy to put up with 2 of us. One of the sandbags was missing, but a full replacement set was sent out the same day, so excellent customer service. We bought this through Amazon, but this wasn’t a problem in this case.

Recently purchase a 3x3 gazebo on an eBay auction. Got it for a great price I was then away for a while and the company were really accommodating when it came to delivery. Gazebo was delivered promptly the day after I arrived back home at my request. Really good customer service

Very poor quality. Very poor after sales service. My gazebo had only been used for 2months purchased in August 2023 put away in September 2023 for the winter , I was told it wasn’t covered by the warranty because it had been left up ?( not true) and it was out of the first six months warranty? Absolute nonsense ! Just very poor service.

Have had a pop up gazebo from All Seasons and the first year the canopy started to delaminate, the inside comming away from the outside cover. This particular canopy also tears extremely easily with the lightest of touches and have many small tears in it, dosent matter how careful you are with it. Would not recommend unless you want to buy a new canopy every year. I have solved this buy covering the gazebo canopy with a tarpaulin

The canopy is waterproof in light rain but water drips through stitching where the four straps are attached to the roof. One broke away from the roof after six uses. Customer care exists but dismiss problems and sent link to order a replacement canopy at full cost. Their dismissal of warranty because you leave the gazebo unattended for any period of time is not what you’d expect from a company with the name All Seasons Gazebos. It simply means you can use it any time of year as long as the weather is good.

We purchased one of these a few years ago and were extremely pleased with it. When it came time to buy a new one we had no hesitation in ordering the same again. We purchased from Amazon because the pricing was much better there. Unfortunately the stitching in the canopy was coming apart. So we ordered a replacement and, the second one also had a faulty canopy - the seams were all misaligned and one of the plastic clips was broken. To make matters worse All Seasons were extremely unhelpful. Despite the amazon returns page directing us to them stating they would "Replace missing or damaged parts" they refused to replace the canopy with the excuse that they did not have the same colour. We said we would accept any colour but they said they would only replace with the same colour, which they could not do because they did not have it in stock! They also said "I understand that on the Amazon website it does state to contact us regarding issues and problems but this is not set in place by ourselves as a company, this has been put in place by Amazon and we will be looking into this and contacting them regarding this as they should not be sending their customers to us regarding problems and issues." very helpful indeed!

I purchased 3x4.5 m gazebo , it’s not as strong as the company advertise … was only up for few weeks and frame twisted in few places and collapsed one side … luckily no one was hurt … as it is still under warranty the company offered to pay half for new frame as they said warranty is avoided as I use it as permanent structure , so u can’t leave it unattended, u can’t leave it up overnight ….

Ordered sides and top cover in green for a 2.5m pop up gazebo. Now, our frame was bought off Ideal World years ago and it's still going strong. It was just the sides and top cover that needed replacing. So took a chance because it's a different make, but pleasently surprised everything fits nice and tight like it should. We have it up permanently over our hot tub. The only bit that's not tight is the apex centre of the top cover, but I'm sure I can make some sort of adapter. 2 very small negatives, just in my opinion. The centre of top cover is not vented as the old one was, which helped let condensation out, and the zipped door is a tad too wide which makes it difficult to roll up on your own. Other than that, 10/10 perfect.