I was offered 20% off for signing up with my email and phone number. Then, the code didn't apply to my full priced item. I would love more transparency and the initially-offered discount.

The service is great prompt deliveries great products

Promise a 20% discount on first purchase after agreeing to sign up for texts and emails However, the 20% off code is never delivered.

Took two weeks to get my order shipped and I only received one of two items I purchased and have yet to see a refund.

speed of website and search

Terrible customer service. The elderly woman at the counter was incredibly rude. I realized I purchased the wrong shade of sunscreen online, and immediately went back into the store to exchange it shortly after picking it up. She had previously , just minutes before, told me that I didn’t need a receipt to exchange it, just the confirmation email with the order number. I walked back into the store after realizing it’s the wrong shade, with my order #. She proceeds to tell me my order is not in her system, which made no sense because she had my order in her system when she first handed me the sunscreen. She said she could not exchange it. She spoke over me the entire time, was very condescending, and told me they had a new system and she didn’t know how it worked. She said “ well, I don’t know what to tell you.” I asked her what she would like me to do. She eventually just grabbed the correct shade and handed it to me. I said thank you and left. May I suggest a customer service training, as well as additional training for how the new system works? That is not an appropriate way to treat customers. First and last time I set foot in this planet beauty.

You made a big deal about 20% off first order. I spent the time to sign up to find the item I wanted didn’t qualify.

I think for me the reason why I gave it three stars is because there’s so many different prices on the same exact product across three different platforms because if you shop on the app, you get a certain price if you shop online, you get a certain prize if you shop through PayPal, you get a certain price it would just be nice if it was consistent across the board Because it took me a really long time to figure out which was the best price.

Had a great experience easy to order

The price compared to the other places