I just wanted to give a big shoutout to Michael for all his hard work in making this happen. He’s an amazing employee and really went above and beyond for me. He took on the return of an item I didn’t buy from him, and then he helped me find the perfect guitar. I’m so excited about it! I can’t wait to work with Michael again in the future.

Can I return this? The equipment doesn’t work.

I recently purchased a Williams keyboard and PL100 X-Braced Keyboard Stand. The stand was unstable (defective? not strong enough?). Michael McKenzie was able to refer me to a stronger Proline PL4KD Double-Braced Keyboard X-Stand. He was knowledgeable and helped me to narrow down my needs, process my new order quickly and sent me info to return the PL100.

Lauren and Brendan displayed great customer service to me,as well as their other co- worker that had recently finished with another customer. The team work mentality of the Guitar Center's staff is OUTSTANDING!!! I am a happy customer with their help, thank you staff 😊 !!

I had a great experience with Meta. He is a great sales person.

I bought this Playground Sessions Virtual Piano Lessons Lifetime Membership last week, and it worked perfectly. The code arrived about 10 minutes after I made the purchase and I put it into the program I had installed on Windows and it worked and activated my lifetime membership on all the devices I had the app installed on. I am very happy with the purchase and recommend it.

Always get what I need from cordial and well trained GC workers, esp Juan in Mesa. I have been a customer in AZ for 18 years and even more when I lived Ventura County CA.

So I placed an order February 25th I called today March 5th and our ordered still hasn’t arrived. I called customer service and they said they will put an alert on the order and refund me 26 dollars from the 286 I spent and I have to pay wait another 10- 14 days no empathy at all. I will be canceling the entire order! I will never do business with them again!

I bought a pack of 4 guitar lessons with no indication on the confirmation that it would be recurring. When I was billed for a second pack, I asked to be reimbursed since I request it or need it. My request to be reimbursed had to be submitted to corporate. And then it was denied. I did not consent to a recurring charge, and I should not be billed for something I did not request. This is a textbook example of dark patterns—hiding key details to trick customers into paying for something they didn’t knowingly sign up for. Guitar Center is essentially stealing from its customers.

I emailed a couple of questions to the store before placing the order, but they never replied. When the guitar arrived it had a couple of lifted frets. This was a pronounced issue with the guitar and was not reported in the guitar listing. This feels dishonest.