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Fox trot

03 September 2017, 02:54

  • 1 Review
  • GB

Verified

Premium leather armchair smells and …

Premium leather armchair smells and feels sumptuous. Just need my matching footstool now. Only slight downside is the castor legs weren't the same as illustrated online. Still fine all the same.

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Elisabeth Mary

01 September 2017, 17:24

  • 1 Review
  • GB

Verified

Stay well clear!!!

Awful product - design, colour, smell - the lot - and nothing like the (limited) pictures available on their website; abysmal customer services - unresponsive and dishnonest. Stay well clear!! This company should not be allowed to trade.

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Mark Ashton

01 September 2017, 14:10

  • 1 Review
  • RU

Verified

Recommend you look elsewhere for your leather chair/sofa

Would strongly suggest you look for another company if you are looking for a leather chair or sofa as my experience with The Chesterfield Company has been very poor. I ordered a Hudson Tub Chair on the 4th May 2017 from The Chesterfield Company. When ordering I was aware of the standard lead times of 8 to 9 weeks. So I was expecting my chair to arrive somewhere at the beginning of July. July came and I heard nothing from the Company. I contacted them by email on the 30th of June asking for an update and was told the chair would be built by the 10th July. The 10th July came and went and I rang the company again and sent them an email asking for an update. I got a response informing me the chair production was delayed and would come off the production line on the 14th August. This date came and went and heard nothing from the company and I had to contact again on the 19th August. Since that time I have rung the company on a weekly basis asking for an update. Have been told several times the chair is built, I will receive an invoice to indicate this, it is on the delivery van and I will receive a call from the couriers. Despite these assurances none of these things has happened, I still have heard nothing and will hear nothing unless I chase the company myself. It is now some 17 weeks since I ordered my chair. I have been repeatedly promised things would happen which have not and I have had to chase them repeatedly. The customer service has been abysmal! I cannot comment on the quality of the product as I have yet to receive it (don't know if it even exists!). I certainly would not recommend this company to anyone. There are a multitude of suppliers of similar products and I would strongly urge anybody to look elsewhere before you use The Chesterfield Company.

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Lissie

30 August 2017, 15:20

  • 1 Review
  • GB

Verified

Gainsborough Carver Leather Armchair

A comfortable good looking chair. The quality of the chair met our expectations and represents good value for money - especially purchased in the sale! Prompt and efficient delivery.

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J B

29 August 2017, 15:18

  • 1 Review
  • GB

Verified

The Chesterfield Co.

I spent some time looking online for " made to measure" sofas etc to fit a particular space. The standard items were all too big. The selection of sizes available in all the styles was impressive. The web site was easy to access and having been promptly sent leather samples, I ordered 2 , 2 seat sofas and a chair. All proceeded without a hitch and I was kept informed as required throughout. The costs, service and timescales were all good and the delivery was rescheduled to suit my circumstances. The actual delivery was v. professional with 2 friendly delivery men. no problem with this Co. or its products, which all met or exceeded expectations.

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Blanche kipling

27 August 2017, 18:06

  • 1 Review
  • GB

Verified

Beautiful sofa and chair. Poor delivery service

I purchased a sofa and chair "relic" leather. The furniture is beautiful and I an very happy with the purchase 😊however the colour differs significantly to the picture on site. I was very disappointed with the delivery as this was arranged and only the chair delivered with no explanation and after a further delivery date was given this then was cancelled leaving me without a sofa for a further3 weeks so very poor service and obviously paid for this poor service🙁

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Dean

27 August 2017, 14:13

  • 2 Reviews
  • GB

Verified

Pleased by the overall look and …

Pleased by the overall look and delivery. However chesterfield sofas still don't fix the cushions in place so the back and bottom cushions keep sliding around, so will have to stitch velcro to keep them in place.

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Ian Hinks

25 August 2017, 21:38

  • 1 Review
  • GB

Verified

New leather arm chair

I found The Chesterfield Company easy to deal with. There web site is clear and easy to use. They promptly and courteously replied to my queries and kept me informed of all the stages my order went through. My new arm chair was on schedule and of excellent quality, even more than I expected. I love it to bits. I would use them again, in fact I am considering ordering from them again already. The delivery men they used were also friendly, courteous, competent and communicated well keeping me informed of when they would be here.

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Emma Reed

25 August 2017, 20:00

  • 1 Review
  • GB

Verified

Fantastic service and wonderful sofa

Fantastic service and wonderful sofa ! Thank You

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Mr Ian

25 August 2017, 16:52

  • 1 Review
  • GB

Verified

Chesterfields

We received our handmade Chesterfields this week and they are beautiful I would recommend the Chesterfield Company to anyone